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Shrinkage in Call Centers

February 25, 2005

I wanted to call attention to an article just published on�TMCnet by Bill Durr:

Shrinkage in Call Center Operations

From talking with our CEO Nadji Tehrani, I understand that Bill is a legend in the call center industry and one of the top experts in the field of workforce optimization, so I consider it a real privilege to have him as a contributor on TMCnet.

AB -- 2/25/05




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