Zultys – Smarter Communications

When is a VoIP Phone System a good decision in business

August 17, 2009 2:25 PM |

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When is Zultys a good fit - What QUALIFYING QUESTIONS can you ask.docx

When is Zultys a GOOD Fit ?

A white paper by Pierre Kerbage

VP of Sales: North America & Canada

Pierre@Zultys.com

(408) 328-5423

www.zultys.com

1. When a client wants 15 or more workstations

2. When a client has multiple locations and wants a system that connects

3. When a client wants Find Me Follow Me or to be able to be connected at all times

4. If client has an inbound call center and wants ACD or Advanced ACD with Call Reporting, Queuing , Wall boarding

5. When a client wants IVR

6. When a client wants Call Attached Data (CAD) and wants to track who is calling and notate notes through the company and then export it

7. When client wants to maintain call control through Cell Phone Twinning

8. When the client has Telecommuters (WITHOUT VPN) or employees that want to work from home (and cut costs on working in an office -i.e. Gas, Baby Sitting, Expensive meals, etc...)

9. When a client needs a Soft Phone

10. When the client is requesting Exchange or Outlook Integration

11. When a client has a CRM and needs it integrated with their phone system

12. When a client wants to cut COSTS by using SIP providers

13. When a client wants to cut costs of LD by using SIP Providers

14. Want to cut COSTS by using not having 2 wires to each desktop ( a CAT 3 and a CAT 5)

15. When a client truly believes that his system is going to last 10 to 15 years and DOES NOT want to buy an 8 Track Recorder and does not want a Legacy/TDM System (just ask Nortel if that business model makes sense anymore)

16. When a client is asking for redundancy/Failover

17. When a client is looking for 99.999% up time

18. When a client wants Call Recording

19. When a client wants Fax Server integrated

20. When a client wants to dial from Outlook or from anywhere in the Web or any application

21. When a client Wants a system that SCALES (to 10,000 users)

22. Wants to be able to use their standard HOME phone as an "IP" phone

23. When the client wants Integrated Call Detail Reporting/Accounting

24. When a client wants Unified Messaging

25. When a client wants Secure Chat with logging

26. When a client is asking for a system that will GUARANTEE him to have the latest and greatest technology and protect him from obsolescence for the next 5 years !

When is Zultys NOT a Good Fit:

1. When a client is not wired or does NOT wish to be wired for CAT 5e (We use the Phybridge Solution)

2. When a client is already having problems with their Network Infrastructure and does not wish to resolve

3. When a client just wants a small legacy TDM System and does not want/need/appreciate any additional functionality

4. When a client has a budget of $2,000 or less or less than $100 per user

5. When a client has no need or wants any advanced connectivity, CTI, etc...

6. When a client ABSOLUTELY needs FULL multi-tenant functionality (multiple small virtual PBXs in one box)

7. When a client needs to have more than 1000 users in one location (multiple locations are OK)

8. When a client is requesting a LOT of Analog Phones

9. When a client is requesting a Hospitality (Hotel/Motel) system to be integrated.

Rolling out a VoIP Phone system in a business environment

August 17, 2009 2:23 PM |

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VoIP in business environments.docx

VoIP in business environments

A white paper by Pierre Kerbage

VP of Sales: North America & Canada

Pierre@Zultys.com

(408) 328-5423

www.zultys.com

Sections explored:

1. VoIP as a business solution

2. VoIP for the Small Business

3. VoIP for the Enterprise

VoIP as a business Solution:

VoIP is clearly and rapidly becoming the de-facto standard in business today. Why ?

Businesses today must be able to justify the implementation of technology. Simply putting it, if Technology cannot MAKE you money or SAVE you money, it would be difficult to present a business case vis-à-vis its implementation. Zultys VoIP phone systems do EXACTLY that.

There are common threads and objectives, whether you are a small business or a global Enterprise business. While the needs could augment significantly when scaling to large businesses, there is NO DOUBT that even the smallest business can benefit from the features of Zultys VoIP technology. ANY size business can profit from having Voice Mail, be able to use unified messaging, having a Fax Server, ACD (Inbound Call Center), the ability to use any PC as your phone and have detailed reports, record conversations when necessary, being able to take your phone anywhere and maintain your presence, and being reached using our Zultys Find me Follow me, Chat, Twin your cell phone to your office phone, and conduct conferencing at will, and all this in ONE BOX. Zultys delivers this and dozens more features on its secure integrated platform without requiring a wall of servers.

VoIP for the Small Business:

Small businesses today are concerned with efficiencies, bottom line, performance and customer service. To that end, Zultys VoIP technology delivers a unique selling proposition. No one packs more features under 1 appliance than Zultys. While some of our competitors have some of our features, very few (if any) pack ALL of them without requiring a wall of servers. Small businesses can not afford to propagate servers every time they need a feature. Zultys delivers using a tremendous BANG FOR THE BUCK making the purchasing decision easy. Let me give you 1 example where Zultys VoIP technology is utilized in small business. Consider that many small businesses don't have hundreds of employees and one person must be able to be connected and be reached and be able to wear many hats. We have the ability for 1 call to ring multiple extensions at the same time, furthermore, to ring your Cell or Home phone too. Make ANY phone an extension of your PBX - all that without requiring servers of VPNs either. Here is another example where the Zultys VoIP phone systems come in handy. FAX. Many small businesses are having to spend HUNDREDS of dollars on Fax Machines. But that is not where the expense stops, as PAPER, Toner, Drums, Supplies and upkeep is necessary to maintain these devices - and when all is said and done, they do NOT integrate with our businesses processes. Our Zultys VoIP phone systems are sold most often in KITS (called the ONE Kit) and can provide AN INTEGRATED FAX SERVER - allowing you to fax FROM the desktop and TO the desktop WITHOUT the use of mechanical fax machines, relieving these costs, and saving the cost of paper, toner, supplies and upkeep. What's better, these faxes arrive in an electronic format that is savable by the business to the client's folders. This is only 2 examples of the dozens of features that small business can have when using Zultys VoIP phone systems

VoIP for the Enterprise:

Zultys VoIP phone systems are quickly becoming the CHOICE of the Enterprise. Our platform scales to 128 Locations and 10,000 users. Enterprise multi location clients can rollout our platform anywhere in the world, and thanks to our MXGrouping appear as 1 . Whether your needs are to do toll by-pass and extension to extension transfer over MPLS, Frame Relay or IPSEC VPN, or to see each other's presence, securely chat, Zultys VoIP phone systems deliver an incredible punch at a compelling price.

Gone are the days where you need multiple servers to perform these functionalities. Our MX Platform is integrated, efficient, fast, and self contained in one 2U Rack mountable appliance that is ready to configure as soon as you un-box it.

Interoperability with 3^rd Party

We have Engineered our MX platform with standards for convergence and with ability to connect to third party vendors, and are adding alliances weekly. From ITSPs to SIP Software Vendors that add feature, functionality, and extends the product's usefulness and integration with other software and Hardware.

Green Statement:

Even our LOGO is Green ! Our MX is incredibly power efficient. The AC power requirements for the basic MX250 system and various combinations of plug-in modules are shown in the Table below. Add up the values according to the configuration. The ac power requirements apply

whenever the mains power is on.

CONFIGURATION	POWER
Basic System with 1 Hard Drive	40W
Optional secondary Hard Drive	15.2W
Each Optional FX/O Card	1.2W
Each Optional FX/S Card	0.8W
Each Off Hook FX/S Circuit, add	1W

A maximally loaded system configured with two hard disks and three FXS plug-ins with 26 FXS circuits off-hook requires approximately 82 W. Since we also do not require external Servers, we are more efficient than ONE 100W Light bulb !!!!!, yet it can power 250 Users.

VoIP Phone Systems Explained

August 17, 2009 2:21 PM |

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VoIP Explained.docx

VOIP Explained

A white paper by Pierre Kerbage

VP of Sales: North America & Canada

Pierre@Zultys.com

(408) 328-5423

www.zultys.com

VoIP (Voice over Internet Protocol) phone systems can be mystifying to many people. A "system" is by definition a group of items forming a unified whole. VoIP PBX phone systems vary greatly in their features, capabilities, size, form factor, telephone carrier service connectivity, cabling, connected phone sets, etc. Although VoIP technology has evolved greatly over the past decade, such fundamentals of IP PBX systems as how they operate and what they require to perform reliably has not changed. That is the focus of this paper.

For starters, a common misconception is that VoIP means that phone calls are carried primarily over the Internet. Although that capability exists, the "Internet" as used in "Internet Protocol" has nothing to do with the World Wide Web. It really should be spelled "inter-net" -- between networks. And, a definition for "protocol" is that it is just a technology rule or standard, in this case for enabling the transport of voice data packets over a network. That network can be a local area network (LAN) that is within a building, a wide area network (WAN), and yes, the Internet itself.

If using the Internet, connectivity to the IP PBX is achieved through SIP (Session Initiated Protocol) trunks (lines) and the communications are managed by an Internet Service Provider (ITSP), the equivalent of the "phone company". SIP represents another industry standard protocol, and the trunks can be a broadband T1 circuit, DSL, Cable Modem, etc.). If one uses SIP trunks, does it then preclude standard connectivity to the public switched telephone network (PSTN) using analog trunks and/or a Primary Rate Interface (PRI) circuit? No. All can coexist on the PBX opening up a new world of communications capabilities and savings including remote worker communications, inter-office system integration, least cost routing of phone calls including international calling, unified communications, effective "find me" routing of calls, lower line costs, etc.

As a result, Zultys' MX line of IP PBX systems allows our customers to be able to use a variety of trunks in the most effective way. For example, a company might use PSTN trunks for most of its inbound or local outbound calls while using SIP trunks for lower-cost long distance calls. In fact, that company may use two or more ITSPs on SIP trunks. One for domestic long distance calls, one for international calls and several that have a low rate for calls to a specific country. Moreover, the Zultys MX automatically manages these least cost routings greatly reducing communications costs. IN MANY CASES, THESE SAVINGS ARE SUFFICIENT TO PAY FOR THE PHONE SYSTEM ENTIRELY!

OK. However, can you depend on SIP Trunking for providing business-level communications?

Yes. IF it is done correctly!

Briefly, the way VoIP works is that voice energy at the phone is converted to packets of digitized voice data that are transmitted over data networks and then reconverted at the destination. Each SIP conversation typically requires 84Kilobit of network bandwidth. (The use of voice compression algorithms can reduce this need.)

So, here is how to roll out CORRECTLY a VoIP phone system in your Enterprise:

1) Decide if your voice network and data network should be converged onto one network or if it would be better to keep them separate.

2) If converging the two onto one network, perform a DETAILED network analysis. Will it be able to have adequate bandwidth, can it provide for a guaranteed quality of service (QoS), is your firewall VoIP-friendly, etc? An analysis by a qualified, outside firm often is a worthy investment.

3) Ensure that your network is cabled properly for the phone sets (CAT 5e is the minimum today and CAT 6 is quickly becoming the de facto cabling standard with video communications a growing requirement. Test your cable structure. Are any cables pinched or noisy? Be sure that none of your cables exceeds 100 Meters in length.

4) NEVER daisy chain switches (switch to switch) - this piggybacking causes major slowdowns of network traffic, affects QoS and can cause unpredictable results.

5) Remove all network hubs.

6) Use single, layer 3. QoS, power over Ethernet (PoE) Switches.

7) Use enterprise-level antivirus software on all servers and client PCs.

8) Ensure that you have running a business class, server-based spam filter appliance or a hosted spam filtering solution. Hosted anti-spam systems have the advantage of filtering the spam before it enters into your network.

9) Monitor which users are abusing your network bandwidth e.g. are users running applications for downloading music or streaming video or audio all day?

10) Require DEDICATED BANDWIDTH for your SIP trunks. Some providers also allocate additional bandwidth dynamically when required, giving priority to voice traffic.

11) Ensure that QoS routers are used end to end - meaning the provider has a QoS router(s) on its end, as well.

The investment in this structure provides for a high ROI by having optimal and reliable corporate voice and data communications.

Now, let us look at the requirements you need for your single office, home office and traveling staff to connect to your phone system. Each one needs a SIP phone (or SIP Softphone) and access to a broadband connection, of course.

Most likely this broadband connection is a consumer grade DSL or cable modem service that provides asymmetrical upload/download bandwidths, Additionally, the actual bandwidth available can vary widely depending on the number of other subscribers of the provider that are using this shared network at any particular point in time and how they are using it.

To best minimize connectivity problems with remote workers:

1) Have the worker test that Internet service provider's speed by having running any of the free test tools available on the Internet. Insist that they have the ISP correct a problem. (A service speed upgrade for the service may be needed.)

2) Have them use a modern, quality router/firewall that includes QoS functionality

3) Ensure that everyone on their network is running quality malware-prevention software on all PCs and that all PCs are current with the latest security updates.

4) Finally, the PBX must be programmed to route 911 calls received from the remote worker's phone to the proper, local 911 location for that worker.

With these preparations, you will end up with a powerful, reliable, excellent communications system.

And, excellent phone communications is the hallmark of successful companies.

Value Proposition of a VoIP Phone System

August 17, 2009 2:18 PM |

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Value Proposition.docx

ZULTYS: Increasing the VALUE of Telecom

A white paper by Pierre Kerbage

VP of Sales: North America & Canada

Pierre@Zultys.com (408) 328-5423 www.zultys.com

In an era where every dollar counts, every ounce of energy saved is earned, every bit of efficiency increased is valuable, much of this has been referred to server consolidation. But in the age of convergence technology, where phone systems are not only becoming an integral part of IT, but rather integrated with IT, ignoring the Telecom section would be a misstep.

Enter ZULTYS. Since 2001, the silicon valley company has been producing phone systems designed with consolidation and efficiency in mind. Gone are the days where you have to have a SERVER for Voice Mail and ANOTHER Server for Unified Messaging, and ANOTHER Server for Fax, etc.. etc... Not only is the rack method inefficient, but it is also expensive, produces heat, spends electricity, and makes it much more difficult to manage, wastes efficient time and complicates a setup. ZULTYS has been manufacturing phone systems with an all in 1 box concept since the beginning. 1 Box, can accommodate up to 60 SIP Trunks or Multiple PRIs, T1s, Analog Trunks, as well as features like 400 Hours of Visual Voice Mail, Fax Server, Advanced Find me Follow me, ACD, IVR, Unified Messaging, Firewall, VPN, Tele-worker support with Soft Phones, Presence, Secure Chat, IM, Call Accounting, Conferencing and MUCH more.

This concept of secure integrated network appliance uses Linux at the core, but Windows or Mac or Linux desktops to run the CTI applications and open standards telephones, making it one of the most VERSATILE, COMPATIBLE, EFFICIENT and FIT for deployment into any size business, as we scale from 1 to 10,000 user in a highly available, distributed environment. Speaking of high availability, so much in this box has been architected for resiliency and reliability . Raid 1 is possible, redundancy, Failover, even FANs can failover in the same box.

All this at a price that is incredibly attractive even to the smallest businesses. While we built our MX250 and MX30 to scale, it can be easily deployed in a 10 to 100 user environment , while remaining not only competitive, but efficient, green (a fully deployed MX250 consumes 75Watts, less than the average light bulb in your home), easy to deploy and maintain, and WITHOUT the multiple server concept. Go from box to functional in hours not days, and skip the moves, adds and changes, and costly maintenance contracts that can be daunting at times.

Last, ZULTYS keeps getting better and for the last 8 years has continued to refresh its appliance and proceeded to ADD to its software. It is the value phone system that just keeps getting better and greener, and more efficient.

ZULTYS: Increasing the VALUE of Telecom

A white paper by Pierre Kerbage

VP of Sales: North America & Canada

Pierre@Zultys.com (408) 328-5423 www.zultys.com

In an era where every dollar counts, every ounce of energy saved is earned, every bit of efficiency increased is valuable, much of this has been referred to server consolidation. But in the age of convergence technology, where phone systems are not only becoming an integral part of IT, but rather integrated with IT, ignoring the Telecom section would be a misstep.

Enter ZULTYS. Since 2001, the silicon valley company has been producing phone systems designed with consolidation and efficiency in mind. Gone are the days where you have to have a SERVER for Voice Mail and ANOTHER Server for Unified Messaging, and ANOTHER Server for Fax, etc.. etc... Not only is the rack method inefficient, but it is also expensive, produces heat, spends electricity, and makes it much more difficult to manage, wastes efficient time and complicates a setup. ZULTYS has been manufacturing phone systems with an all in 1 box concept since the beginning. 1 Box, can accommodate up to 60 SIP Trunks or Multiple PRIs, T1s, Analog Trunks, as well as features like 400 Hours of Visual Voice Mail, Fax Server, Advanced Find me Follow me, ACD, IVR, Unified Messaging, Firewall, VPN, Tele-worker support with Soft Phones, Presence, Secure Chat, IM, Call Accounting, Conferencing and MUCH more.

This concept of secure integrated network appliance uses Linux at the core, but Windows or Mac or Linux desktops to run the CTI applications and open standards telephones, making it one of the most VERSATILE, COMPATIBLE, EFFICIENT and FIT for deployment into any size business, as we scale from 1 to 10,000 user in a highly available, distributed environment. Speaking of high availability, so much in this box has been architected for resiliency and reliability . Raid 1 is possible, redundancy, Failover, even FANs can failover in the same box.

All this at a price that is incredibly attractive even to the smallest businesses. While we built our MX250 and MX30 to scale, it can be easily deployed in a 10 to 100 user environment , while remaining not only competitive, but efficient, green (a fully deployed MX250 consumes 75Watts, less than the average light bulb in your home), easy to deploy and maintain, and WITHOUT the multiple server concept. Go from box to functional in hours not days, and skip the moves, adds and changes, and costly maintenance contracts that can be daunting at times.

Last, ZULTYS keeps getting better and for the last 8 years has continued to refresh its appliance and proceeded to ADD to its software. It is the value phone system that just keeps getting better and greener, and more efficient.

Unified Communications Defined

August 17, 2009 2:16 PM |

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UC Statement.docx

Unified Communications (UC) , when used appropriately, is an amazing tool and boost to ANY business of any size today. In today's world, if technology can't MAKE you money or SAVE you money, then it is hardly worth the implementation. UC does both. For example, gone are the days where you have to have a separate cable for your phone and one for your PC. IP phone systems leverage existing data cabling and thus cut cost of cabling in HALF. Zultys www.zultys.com is such a splendid example of the UC , where this energy efficient (less than 1 light bulb) 2U rackable appliance incorporates a Fax Server, Find me Follow me, Visual Voice Mail, Call Recording, Cell Phone Twinning, Voice Mail to Email, Synchronization with Microsoft Exchange, Secure Chat and IM, Call Accounting, Presence, Text to Speech, work from anywhere and make ANY phone an extension of your phone system, and over 200 other embedded features, all managed from one thin (less than 30Kb) client software called MXIE (Media Xchange Interface for End Users) that runs on 64 or 32 Bit Vista, XP, MAC OSX as well as Linux. Unlike the competition, ZULTYS does NOT require external inefficient Servers, or gateways . Unified Communications represents true value to any business and connects everyone in the enterprise, regardless of time or location

How to cost Justify a VoIP Phone system

August 17, 2009 2:14 PM |

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ROI Methods.docx

ROI METHODS:

A white paper by Pierre Kerbage

VP of Sales: North America & Canada

Pierre@Zultys.com

(408) 328-5423

www.zultys.com

Introduction:

In this economy, for technology to get traction, it must either MAKE the client money or SAVE the client money, as well as improve efficiencies and shorten processes.

To that end, Zultys resonates with that model by significantly saving the client money when using our systems in the most efficient way that they are designed to be used.

ROI should be done at every pre-sales meeting. When you have setup a meeting with a prospect, and BEFORE you meet with that prospect, ask if they can give you a copy of their

Local Telephone Bill
Long Distance Bill
Cellular Bill
Internet Bill
Other Data Bill

You must have these for EVERY location where the client is considering a phone system change.

Finding efficiencies through the Model is not hard, provided you have the right DATA. That data is found on these bills.

When setting an appointment with a prospect - let them know that if Technology cannot SAVE them money or MAKE them money as well as make them very efficient, that they should not even consider the system. If it does not make $$, it does not make sense.

The most important factor in showing a Return on Investment is to obtain PRIOR to your first visit a copy of ALL Phone Bills from ALL locations (if applicable) as well as all Internet, all Local and Long Distance and all Cell Phone Bills. Be prepared to provide the prospect with a list of needed items.

Understand exactly how LEASING works and the factors and MEMORIZE THEM. Know that on a 5 year lease the lease rates will be about $23 Per One Thousand on a 5 year lease and $35 per One Thousand on a 3 year lease. So if the reseller is selling a 10K system on a 5 year lease, it is not unusual to see the monthly payments be around $230 per month. Develop a great relationship with your local leasing company

ROI Methods:

Conversion of Analog trunks to a PRI:

This will vary from market to market. But essentially, here is the principle behind this ROI. A standard analog trunk (aka POTS) can run you between $23 and $40 per line (depending on the market you are in). A PRI can run between $300 and $450 (again depending on the market you are in). This means the financial breakpoint at which the customer can save money with a PRI is 12 Analog Trunks converted to PRI

Numerical Example:

Metrics and Example:

Client has 17 phone lines.
They are paying $35 per phone line or $595.
Suggest a PRI for $350 Per Month.
The savings here are $245 Per month.
That's enough to buy an $11,000 Zultys system (about) AND give the client 23 Phone lines (assuming a 5 year lease with a 1 dollar buyout)
In essence - you did not raise their payments, yet you gave them a great system at 0 additional money than they are currently paying.
If the system comes out to less, you can give them the new system AND they can save money !
Mr. Customer, could we install a Zultys phone system and get you 6 more additional phone lines for nothing ?

2. Long Distance:

SIP Trunks can either eliminate or significantly reduce LD, for around $30 per trunk per month. We have approved partners such as Proximiti and CBeyond, Bandwidth.com, BabyTel, BandTel, Broadvox, NexVortex, Paetec, and others. See complete list at http://www.zultys.com/partners/itsps.php

Metrics and Example:

Client has a $1000 long distance phone bill.
You want to sell them a Zultys System for $20,000
On a 5 year lease to own with a 1 dollar buyout, that lease would be around $460.00 Per Month
In order to offset the $460, purchase 3 trunks for around $90 per month
That would bring the monthly payments to $460 (for the lease of the equipment) + $90 for the SIP Trunks or $550, a savings of $450 per month*

Mr. Customer, can we install a Zultys http://www.zultys.com system and write you a check for $450 every month ?

*Assuming 3 SIP trunks will carry all LD traffic

3. Location to Location:

Means you eliminate LD between their locations (if they have more than one)
Obtain phone bills and know the number of every one of their locations
Now calculate the amount of LD they are paying in between locations and use the Metrics in Item 2 to justify.
Hop off from remote nodes

4. Cell Phone Gateways:

Cell Phone Bills can add up to hundreds if not thousands of dollars every month for a company

Fact: Many of these Cell Phone Bills are as a result of the Home office calling the people in the field (on their cell phones)

Fact: When you have a single Provider, i.e. Sprint, AT&T, Verizon, etc - all calls within the provider are FREE (i.e. Sprint to Sprint, AT&T to AT&T, etc...)

Fact: When placing a call from the office to a cell phone # (to a coworker) instead of going out from the PSTN, you could us a CELL PHONE LINE ?

That is what a cell Phone GATEWAY DOES

Cell Phone Gateways are appliances that can be installed with our Zultys Phone System so that when an inside caller wants to call a cell phone, the Gateway has the ability to place that call through the SAME CELLULAR NETWORK as your cell phone Provider. Cell Phone Gateways are sold in 1, 2, 4, 8 or more ports and for ANY Provider.

Cell Phone gateways are also used for REDUNDANCY (in case your main line get cut out)

You can even get an account with SKYPE and use a Gateway to SKYPE

http://www.lightinthebox.com/producttags/Mobile-Phone-Gateway/

Cell Phone Gateways average about $250 Per Port + the cost of a Cell Phone Plan

Metrics and Example:

Company spends $1000 on inter cell phone talks
Zultys System costs $20,000 (includes a 2 port Cell Phone Gateway) - that's $460 Per Month in a 5 year lease to own
All you can eat Cell Plan for the Gateway is $99/Month. Cost is $460 + $99 = $559
Buy a Zultys Phone System and save $1000-$559 = $441 Per Month or $5292 per year
Mr. Customer, could we install a Zultys phone system and give you a check for $441 Every month ?

Integrated PRI - Integrated T1. Etc....

Many LECs and CLECs today will give you a substantial discount if you combine your voice and data services with a PRI.

Metrics and Example:

Client has 16 Phone lines and a T1
Client is paying $40 per phone line and $450 for his T1. or a Total of $1050
Most CLECs today will offer an Integrated PRI with 23 Phone lines and a Full T1 for around $600 or less resulting in a rough $400 per month in savings pr $5,000 per year cost savings back to the company.
Client is spending $1050 on their Telecom
You sell a Zultys system for $20,000 or $460 Per Month
You get rid of their existing 16 Phone Lines and get them an Integrated PRI (23 phone lines) and a full T1 for $600
IN essence, for the SAME AMOUNT of money they are spending today, you have given them more phone lines and a brand new phone system

Benefits of a PRI:

23 Phone Lines (23 Channels + 1 D Channel for Management)
Digital not Analog
Sound quality is better
More Reliable - Fiber Backbone
Managed
DID
RJ21X not a bunch of wires everywhere

Fax Server:
- Less paper
- Less toner
- Less time/productivity wasted learning how to use
- Less time waiting for the fax machine
- Privacy issues
- Efficiencies gained from not having to resubmit
- LD costs of having to recontact clients to resubmit
- What is the $/Hour gained for improving efficiencies
- $/Hour costs to archive and save
- One too many

Telecommuting:

Working from home can offer savings to the employee and employer - think about

Gas/Fuel savings
less mileage/wear and tear on the car
Savings on clothes sent to the cleaners
Cheaper (and better) meals
Baby and/or Pet sitter

Metrics and Example:

If an employee can work from home, have them write down all the savings they would accumulate monthly if they could work from home. Present that to the employer. Let's say it comes up to $500 per month - give the employee a $250 (half) salary cut per month and the employer retains the other half. You do this with enough employees (if they can work from home) and the monthly savings now more than pays for the lease of the equipment. And now, since the employees are working from home, employer can save on Real Estate (move into a smaller place), less electrical, heating/cooling, Software and Hardware, office supplies, bathroom supplies, water, coffee (it adds up QUICK)

10 Employees state that they can save $500 each
You give each employee a $250 cut in pay and let them work from home
Employer retains $250 x 10 or $2500 cost savings PER MONTH or $30K per year

Example of a Zultys System that costs $40,000 or $920/Month on a 5 year lease to own.

$2500 - $920 = $1580 per month to the bottom line or an $18,960 GAIN back to the employer and a brand new phone system AND not to mention all the savings they will have on moving to a smaller office, etc...

Less money spent on annual maintenance
- What is the old legacy system costing you ?
- Savings on Moves, Adds and Changes (assuming that the VAR permits client to make changes)
- Savings on Time Change

Efficiencies/Soft dollars:
- Auto Attendant: Save money on personnel (no need for a receptionist and route more calls). Also save time on people who call to ask the same questions (Address, Fax#, fixed messages, etc...)
- Chat Better internal communication
- Find me Follow me: Get connected with 1 call. Save time
- Unified Messaging
- MXIE
- Visual Voice Mail
- Call Record: Prevent law suits
- Call Record: Improve customer experience by letting employees listen to where they went wrong
- Call Detail Reporting: Understand and monitor your calls and return missed calls
- ACD: For departmental use and for inbound call centers, ACD can be an effective tool. By routing calls to a department or group of operators rather than an individual, businesses can provide quicker service for their customers, and their operators spend less time routing and re-routing calls.
- Conference Bridging
- Webinars: Save Money on Travel

Additional revenues can be obtained by partnering with :LECs, CLECs, SIP Providers, Wireless carriers, etc... or at least obtain a symbiotic relationship by trading leads

How to correctly roll out a VoIP Phone system in business

August 17, 2009 2:13 PM |

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How to get a better experience with VoIP.docx

VoIP DEMYSTIFIED

A white paper by Pierre Kerbage

VP of Sales: North America & Canada

Pierre@ZULTYS.com

(408) 328-5423

www.ZULTYS.com

VoIP phone systems today vary greatly in features, size, type of phone lines they can operate with, wiring they use, and phones (stations) that they use. Voice Over Internet Protocol (VoIP) has evolved greatly in the past decade. One thing that has not changed however are the fundamentals of VoIP Systems, how they operate, and what they need in order for them to work reliably.

For starters, many VoIP Phone systems (PBX) do not rely solely on VoIP phone lines. What re VoIP Phone Lines ? While there are proprietary VoIP lines, in general, what is used today is called SIP (Session Initiated Protocol). VoIP/SIP is simply the ability to carry your voice conversations over a data trunk (such as a data T1, Cable Modem, DSL, etc...). It is very unusual today to see VoIP phone systems only accepting SIP/VoIP Trunks (a trunk is a phone line). In fact, the vast majority of VoIP Phone systems today continue to operate on standard Analog Trunks (the same type of lines that you have in your house) and/or PRI (Primary Rate Interface) which is carrier grade 23 phone lines. Why would a VoIP Phone system connect to Analog Trunks or PRI ? There could be many reasons for that. For one, clients may already have existing contracts on those trunks and they cannot change. The other reason is that they are comfortable in that technology and it has served them well. So why and when do SIP / VoIP trunks come to play ?

SIP trunks are now sold for as low as $5 per month per Trunk (+utilization) to $40 per trunk ("all you can eat") which includes an unlimited Long Distance Plan (in the US typically) and Overseas rates extremely compelling (i.e. 1.1 cents per minute to some Western European countries). Some phone systems (i.e. ZULTYS) allow you to have a variety of trunks and use them in the most appropriate way. For example, a company might still like to connect using Analog Trunks for most of their inbound or outbound calls (or a PRI or two), except when placing Long Distance calls. LD calls in this case, would exit/use the SIP trunk, therefore saving the consumer long distance fees, and arriving to a more predictable monthly fee. This is called LEAST COST ROUTING. This can vastly decrease cost of operations (often to the point where the phone system can pay for itself in a very short amount of time, depending on the long distance the company normally uses.

So what about SIP/ VoIP ? Is it dependable ? How does it sound?

There is a right way and a wrong way to deploy SIP and unfortunately, most of the time, consumers are unclear about the choices they have or what to do and are unfamiliar with technologies that are available to them. Here is what to keep in mind. Each SIP conversation requires about 84Kb (Kilobit) in data to function correctly (without compression). Compression can sometimes be used or turned on to reduce the voice/data utilization and optimize networks, but the more you compress the sound, the worse it sounds. Different vendors have developed different compression techniques to get the most out of your bandwidth. One thing for sure, IN VoIP, YOU GET WHAT YOU PAY FOR !!!! Different providers might give you different SLAs (Service Level Agreements). Be sure to read them and understand your terms and conditions.

Here is how to roll out VoIP in your Enterprise CORRECTLY:

1. Site Survey and analyze your Network/Infrastructure professionally by someone who can not only provide the results but EXPLAIN THEM and make CORRECTIVE ACTIONS. Explain to the analyst that you will be installing a VoIP capable system and that you want to make sure your Network is optimized and ready for VoIP and to provide a STATEMENT at the end guarantying their work.

2. Insist on GOOD quality switches. There IS a difference between a $200 switch and a $2000 switch. You are looking for QoS switches where voice can be prioritized over data. Layer 3 Switches can provide additional functionalities (that you may need) such as routing and much more.

3. Just because you bought the right switches does not mean that they are setup correctly. A Network Engineer that knows what he/she is doing must setup the QoS correctly on the switches.

4. Insure that your Network is cabled properly (CAT 5e is the minimum today and moving forward, CAT 6 is quickly becoming the de facto standard today). In fact, going forward, when adding cables, insist on CAT6. There is about a 30% up lift in the pricing, but it is well worth the price. Audit your cables. Are they pinched? Is the plastic insulation sticking out of the RJ45 connector (if so, that is a bad cable, and it would need to be re-crimped or replaced). Insist on a PATCH PANEL. Also, be sure that NONE of your cables exceed 100 Meters in length.

5. NEVER EVER daisy chain switches (switch to switch, etc...) - this causes major slow downs on the Network and may cause unpredictable results. If you have 24 stations on your Network (including all Networked Printers, Servers, and any other device that uses Ethernet) then buy a single 24 port layer 3 QoS PoE Switch and have all your cable drops home run to that 1 switch. If you have more than 24 Ethernet devices, then you will need to purchase a 48 port. Anything larger than 48 port and you will need to uplink the switches using fiber preferably or buy a core switch. Port Trunking 2 switches is a recipe for lag and failure. If you can afford Gigabit switches, GET THEM !

6. Get rid of ALL Hubs if you have them.

7. Insure that you have a business class Server based Anti-Virus running on every PC and every Server (NOT a consumer grade or Freeware) - These will vary from $20 to $40 per license per year.

8. Insure that you have a business class Server based Spam Filter (or appliance such as Barracuda or Hosted solution such as Red Condor or Postini) is running. I personally prefer hosted Anti-Spam systems because the spam is filtered BEFORE it enters your Network (as opposed to an appliance base). Also with hosted systems, there is nothing to install on your servers or workstations and you do not have to worry about updating hardware/software or keeping anything up. Your Anti-Spam is GONE BEFORE it hits your Network, saving your bandwidth for more important things (like VoIP).

9. Insure you understand what applications and users are consuming or abusing your Network (such as the Cymphonix appliance). Would you know it if a user is running a Peer to Peer application (downloading illegal music, inappropriate content, etc...) or streaming Video or Audio all day (Radio, etc...) ?

10. Insist on DEDICATED BANDWIDTH FOR YOUR SIP TRUNKS - shared bandwidth (BYOB - bring your own bandwidth) IS A RECIPE FOR FAILURE NO MATTER WHAT THE PROVIDER TELLS YOU.

11. Insist on QoS Routers end to end - meaning the provider has a QoS router(s) on their end.

12. It is NOT enough to put a QoS Router on your end, because if that is only what you do, you would have NO control over that packet when it leaves your Network (how do you QoS the Internet ????)

You would think that all of the above would cost a fortune. But in reality , they do not. These are BASIC items that ANY good network infrastructure today SHOULD have. Whether you use VoIP or not.

The Top 2 mistakes that we see CONSISTENTLY with consumers that have problems with their VoIP trunks are: BYOB (Bring your own Bandwidth) - where the provider promises great service over your existing DSL, T1 or Cable. What happens if someone on your Network starts to Email a large file ? Or is infected by a virus/Trojan ? Again, insist on dedicating the proper bandwidth to your SIP trunks and if you can separate them from your data, QoS the Network and QoS the Router end to end (to your Provider)

Now - let's talk about the Tele-worker (Remote workers that need to connect to the VoIP System at the office). By distributing its work force nationwide, companies are far less seriously impacted by regional weather conditions, and can secure better ongoing coverage and support for their customer base

While bandwidth in the US has seriously improved in the past few years, internet in homes (or businesses) using Cable and DSL are UNPREDICTABLE at best. Some services SHARE your bandwidth with the rest of the consumers/businesses on the block. Some have good download speeds but horrible upload speeds. Remember that you need 84KB per conversation no matter what. So what happens when you are talking on the phone and sending out Emails ? The sound packet might get distorted. How do you improve on it? There is a reason why a T1 costs around $400 per month and Cable or DSL costs typically under $100 per month. T1 speeds give you a consistent 1.5 Megabits upload and download speeds (Symmetrical). Whereas Cable and DSL can be as low as 384Kb in some markets in upload speeds. And sometimes, upload speed is not just the only problem. Sometimes there is a LAG on the line (as it is the case with some Satellite providers). Wireless (802.11x) can also present a challenge for VoIP Consumers. So, for the Tele-worker, the best way to minimize (not eliminate) problems are:

1. Use a good quality Internet service provider.

2. Test the UPLOAD SPEED (there are many testing facilities on the Internet - just do a search on test my internet speed) - the higher that speeds, the better off you will be. Look for 1 meg of upload speeds to get a clear conversation

3. Refrain from UPLOADING files or sending Emails while on the line (if you can)

4. Use a good quality router/Firewall, purchased recently and updated with the latest firmware and enable QoS

5. Use Gigabit Ethernet in your house if you can (4 port Gig switches now are well under $100) - especially if you will be using a soft phone (otherwise, most phones are still 100 Megabits)

6. Be sure you use a good quality business class Antivirus (such as Norton Antivirus 2009) and NOT a freeware and insure you have it running on EVERY workstation in your house

7. Insure your PCs are up to date, and have the latest patches (even if you will be using an IP Phone, that is still a good idea

IP Telephony has improved significantly in the past few years and R&D continues to develop new methods of minimizing problems. But consider also a failover mechanism. If your Internet fails at your house and that is your only phone, how will you place calls ? Be sure your mobile phone is available to you. Also, insure that your IP Phone is registering 911 calls to your HOUSE not to the office. (If you are connected to the office PBX and you dial 911 - you are essentially using one of the TRUNKS from your office - so the 911 truck will come to the office NOT to your house - unless there is a way for that PBX to indicate differently ). Be prepared for VoIP, and prepare your Network. At the end of the day, you will find that these steps outlined above will provide not only a more pleasurable VoIP experience, but also a better and more reliable and predictable DATA experience. Reliable networks, are no longer a luxury items. Businesses DEPEND on the Network. Spend the time and the money to improve your infrastructure, use a Managed IT Service provider that uses monitoring (such as Kaseya, or Level Platform or others similar to that) to look at your Network 24x7 and provide proactive steps to improve it.

Using VoIP Phone Systems in Healthcare

August 17, 2009 2:09 PM |

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Healthcare Paper.docx

ZULTYS HEALTHCARE SYSTEMS (ZHS)

A white paper by Pierre Kerbage

VP of Sales: North America & Canada

Pierre@Zultys.com

(408) 328-5423

www.zultys.com

Features & Functionality

Presence

While other systems provide just a busy light on the phone, Zultys has gone well beyond the legacy Busy Lamp Fields. Thanks to Zultys Healthcare Systems, Presence is software on your PC or MAC can alert you instantly when Healthcare employees are away or busy or available (see screen shot). You can even set it so that when they touch the PC or mouse or Phone, that it would alert you with a toaster pop on your PC, thus letting you know immediately of that presence change. This allows healthcare employees to be more responsive in case of an emergency. Furthermore, if you have a remote phone at your house, your presence STILL shows. This also goes for remote locations, clinics, etc... (MX Groups).

Instant Message

Emergencies in healthcare happen all the time, and waiting to get a hold of a person is sometimes NOT an option. Message anyone in the company (or working remotely), EVEN if they are on their phone. You can even have a conference room where several can join in. Note that this also reaches an employee who is working from home, provided they are on the ZULTYS system and software.

Find me Follow Me

Reach any healthcare employee, doctor, or anyone within your organization who is linked to the ZULTYS healthcare system. You can forward your extension to your cell phone, home phone and make that forward conditional on time of day, day of week, even by caller ID. Expecting a patient to call you, only forward HIM/HER to your cell phone - all others go to Voice Mail. You can even send a specific user to a specific Voice Mail. Expecting a message from Dr. John ? Be sure he hears a message that you have recorded FOR HIM. Zultys Healthcare Systems can detect a caller ID and send a caller to a specific Voice Mail message.

Fax Server

Healthcare still heavily relies on faxes being sent between physicians and hospitals and pharmacies. Our systems can easily include the ability to fax FROM your desktop and TO your desktop (MAC or PC)

Unified Messaging

Do the doctors carry blackberries ? Pocket PC - now make your Voice Mail forward to your portable devices and listen to them anytime, or archive them for compliance reasons or validation at a later date

Visual Voice Mail

Healthcare employees needs to be able to look for important Voice Mails, i.e. from Physicians, Hospitals, Pharmacies, etc... very quickly. Legacy systems make you listen to each message. Zultys Healthcare Systems SHOW YOU on your PC caller ID (Name and Number, date and time received) so as to quickly go to and select the message you need to listen to. You can also SAVE the messages to your desktop or any server on your Network for archival purposes.

Paging

Healthcare needs to be able to alert and advise different entities on an as needed basis. Need to page ALL doctors, local and remote for example ? These can be put into a ZONE and whether they are working from their office or at home, as long as they are on the Zultys Healthcare System, the page will come through

Cell Phone Twinning

When a call comes in and you need to reach an important member of your healthcare organization, you need not to know where they are. Simply transfer that call to their extension (or name) and if their cell phone or home phone can ring AT THE SAME TIME. Furthermore, if the receiver of the call picks up the call from their cell phone and is walking back into their office, they can transfer that call back into their office extension/phone.

MXmeeting

Is our collaboration appliance tool that allows you to instantly display your screen to others with the healthcare facility or anyone you wish to grant access. Show the charts to other doctors. MXmeeting also incorporates the highest definition in the industry today, allow doctors to collaborate with the greatest degree of granularity, detail and resolution available, leaving less room for questionable items. Collaboratively work on documents, white board and highlight any chart, record the session for later review and archiving and compliance. Need to have another user take over your PC (or MAC) - then it is done with a click of a mouse.

Conferencing

Multiple party Audio conferencing with superb clarity can be a part of your Zultys Healthcare systems. What is better ? This is a hosted conference, which means that external callers do NOT use your phone lines.

Call Detail Reporting (including 911 reporting)

Run multiple detailed reports anytime. Who called, when, to where, what date, time, who called 911, and SO much more. Doctors can use it to bill for their time as all reports are exportable in multiple popular formats

Find me

Forget pagers. Zultys HealthCare Systems are able to ring 4 phones at the SAME TIME. Want to ring your office extension, your home phone, your cell phone and another phone - ? WE CAN DO THAT. What's better, if no one answers, we can ring another group of 4 phones and another and another. Now Healthcare employees can easily be reached, in a cascaded fashion.

Ease of Use:

Forget complicated legacy systems. Zultys Healthcare Systems are simple to operate, fast, dependable, simple to deploy in 1 or multiple organizations and can connect you anywhere.

Flexibility

Zultys Healthcare Systems are extremely versatile and flexible. Chose from T1, PRI, Analog, SIP trunks. We feature a wide choice of beautiful and easy to use phones that sound clear at all times. You can make or receive calls from your PC, your cordless phone. In fact cordless phones can be put throughout the clinics, hospital , etc... to respond and roam within the facility. Need to move your phone ? Forget the "phone guy" and legacy systems. Just unplug your phone and move it to your desired office or even to your house. Your calls will follow you. This is the flexibility and power of the Zultys Healthcare Systems.

Compliance

Going through Hipaa ? need to have your conversations encrypted ? Zultys Healthcare Systems feature Security (128 Bit AES) that goes well beyond compliance. Speak to your provider with the confidence to know that your messages will not be compromised.

Need to record conversations and archive them for years to come ? Zultys Healthcare systems can EASILY do that. Save the conversations to your laptop, desktop, server or archive them for many years to come.

Pricing:

Zultys Healthcare Systems are sold through our trained authorized Resellers ONLY. Pricing is extremely competitive, often better than legacy or Digital Systems, yet full of features that Healthcare absolutely needs. Return on your investment can easily be achieved by reducing or eliminating Long Distance by using SIP Trunks. We also only require 1 Category 5 to the desktop as our phone have a 2 port Ethernet Switch, allowing you to daisy chain your PC to the back of your phone. We cut the cost of your cabling in HALF because we do not require a separate cable.

Works the way YOU do

Automatic Call Distribution is embedded in our Zultys Healthcare Systems. Need more ? Add Advanced Inbound center WITHOUT having to add servers. Now you will be able to queue your patients, and see real time reports on who is calling, and their placement in the queue. You can of course redirect them in real time to different extensions or numbers. Know real time statistics about your callers at any time and be sure they listen to messages on hold. Your inbound call center is easy to setup and insures that all patients are taken care of in a reasonable amount of time, and helps you manage your call flow. Do some of your schedulers work from home ? No problem. They can still be a part of that queue and call center. Work from ANYWHERE IN THE WORLD and still connect to your patients.

Scalability:

You will not have to worry about obsolescence or growth. Zultys Healthcare Systems scale to 10,000 users, can connect multiple clinics, multiple Hospitals, Teleworkers and more. Attach your doctors, your staff, your employees and work all in a group from anywhere. Stay connected, and provide immaculate, yet COST EFFECTIVE service to your patients and clients

Reliable

Zultys Healthcare Systems are extremely reliable. Unlike our competition, we do NOT require external servers which can significantly complicate installations and leak reliability. Our systems can fail over to each other to provide high availability under just about any circumstance, from Power to media, to medium to the entire box failure. Stay connected, stay operating, and never lose a call again.

Piece of Mind

Zultys, Inc. is located in Silicon Valley California. Our Engineering, Technical support, and infrastructure is there too. We do not sell appliances, consumer electronics or any other frivolous. Zultys is sharply focused on phone systems and has a history of nearly 9 years in business. We typically bring to the market 2 to 3 releases of software that significantly enhance and enrich our systems. Keep your system under maintenance and you will insure that ALL Hardware and Software is kept refreshed and in great working condition and that you will ALWAYS get the latest in technology. Zultys HealthCare Systems - is the major award winner of Telephony.

How to compare Legacy Phone systems to VoIP

August 17, 2009 2:07 PM |

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Digital Systems vs IP Systems.docx

Zultys: Differentiation Statement

August 17, 2009 2:06 PM |

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Differentiation Statement.doc

Decrease your Cost of Ownership using ZULTYS

August 17, 2009 2:04 PM |

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Decreasing the Total cost of Ownership.docx

Zultys: The Clear Choice in VoIP Phone systems

August 17, 2009 2:02 PM |

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Clear Choice.docx

ZULTYS: Increasing the VALUE of Telecom

April 23, 2009 11:04 AM |

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ZULTYS: Increasing the VALUE of Telecom

Pierre Kerbage Pierre.Kerbage@zultys.com

VP of Sales - North America and Canada

In an era where every dollar counts, every ounce of energy saved is earned, every bit of efficiency increased is valuable, much of this has been referred to server consolidation. But in the age of convergence technology, where phone systems are not only becoming an integral part of IT, but rather integrated with IT, ignoring the Telecom section would be a misstep.

Enter ZULTYS. Since 2001, the silicon valley company has been producing phone systems designed with consolidation and efficiency in mind. Gone are the days where you have to have a SERVER for Voice Mail and ANOTHER Server for Unified Messaging, and ANOTHER Server for Fax, etc.. etc... Not only is the rack method inefficient, but it is also expensive, produces heat, spends electricity, and makes it much more difficult to manage, wastes efficient time and complicates a setup. ZULTY has been manufacturing phone systems with an all in 1 box concept since the beginning. 1 Box, can accommodate up to 60 SIP Trunks or Multiple PRIs, T1s, Analog Trunks, as well as features like 400 Hours of Visual Voice Mail, Fax Server, Advanced Find me Follow me, ACD, IVR, Unified Messaging, Firewall, VPN, Teleworker support with Soft Phones, Presence, Secure Chat, IM, Call Accounting, Conferencing and MUCH more.

This concept of secure integrated network appliance uses Linux at the core, but Windows or Mac or Linux desktops to run the CTI applications and open standards telephones, making it one of the most VERSATILE, COMPATIBLE, EFFICIENT and FIT for deployment into any size business, as we scale from 1 to 10,000 user in a highly available, distributed environment. Speaking of high availability, so much in this box has been architected for resiliency and reliability . Raid 1 is possible, redundancy, Failover, even FANs can failover in the same box.

All this at a price that is incredibly attractive even to the smallest businesses. While we built our MX250 and MX30 to scale, it can be easily deployed in a 10 to 100 user environment , while remaining not only competitive, but efficient, green, easy to deploy and maintain, and WITHOUT the multiple server concept. Go from box to functional in hours not days, and skip the moves, adds and changes, and costly maintenance contracts that can be daunting at times.

Last, ZULTYS keeps getting better and for the last 8 years has continued to refresh its appliance and proceeded to ADD to its software. It is the value phone system that just keeps getting better and greener, and more efficient.

Pierre Kerbage

VP of Sales - North America and Canada

ZULTYS: Decreasing The Total Cost of Ownership

April 23, 2009 11:00 AM |

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ZULTYS LOGO.jpg

ZULTYS: DECREASING THE TOTAL COST OF OWNERSHIP

A white paper by Pierre Kerbage

VP of Sales & Marketing - North America & Canada

Pierre@Zultys.com

To state that IP telephony is becoming increasingly ubiquitous is a mathematical certainty. Companies need to leverage their existing infrastructure, do more with less, be more efficient. Prices on assets and goods are becoming commodities in some cases and margins can no longer be any tighter. What differentiates the level of success of one company over another is proportional to the level of CUSTOMER SERVICE that they render to each client, one transaction at a time, one customer at a time. This need must happen without significantly increasing costs of Human Resources, equipment or hardware to maintain high level of customer satisfaction, and raise the level of customer service which increases attachment and stickiness to the company's goods and services. Delivering a sublime customer EXPERIENCE can eclipse the argument of price and restore margins, all while creating clients instead of customers that become ambassadors to the company's goods and services. In essence, connecting with clients on a timely basis to deliver a better buying and servicing experience, is no longer a luxury, it is a hard necessity, it is a distinguishing differentiator, and if one is to maintain market dominance and increase their market share and margins, is becoming a significant method for gaining clients.

Servicing more clients with less, often depends on technology to be installed. Technology such as inbound call center and ACD. The ability to record conversations for training purposes so as to improve the customer service experience (and retain and archive these calls for compliance and reduction of litigation purposes), the ability to work from ANYWHERE, ANYTIME, without the need to install complex networks, VPNs or other sophisticated and pricey, viewing detailed reports on who called, when, where, how, etc... and what your people are doing has a direct impact on the bottom line. But these features are minimal when you consider the total array of features that can be had on today's modern IP phone systems.

Consider the functionalities that are being requested and added to today's Phone systems:

ü Visual Voice Mail

ü Unified Messaging

ü Fax Server

ü ACD (Inbound Call Center)

ü Soft Phone

ü Call Detail Reporting

ü Call Record

ü Tele-worker Support

ü Presence

ü Find me Follow Me

ü Chat & Instant Message

ü Cell Phone Twinning

ü Advanced Computer Telephony Integration on your MAC, PC, 64 Bit Vista

ü Conferencing

ü The use of SIP, T1, PRI, Analog Trunk WITHOUT the need for gateways

ü NAT/SIP Traversal (Wan / LAN)

ü Make ANY phone an extension

ü Remote Phones do NOT require VPN

ü IVR

You could make a business case out of EACH of these features, such as the ability to take your phone home at anytime (without the need for a VPN) and plug it in and respond to any situation, even be a part of the call center. Collaborative work is no longer a word, it is a VALUE.

Zultys can perform every one of these cited above WITHOUT the need of a SINGLE FILE SERVER.

This is NOT true for our competition, like Cisco, Avaya, ShoreTel, Mitel, 3COM and many others. In some cases, it takes as many as 4 or more complex and expensive servers to perform the functionality of what Zultys can do in a single 2U rack mountable secure appliance.

Our Zultys Linux based MX Platform starts at prices ranging from 10 to 30% below the competition. But when you consider the TRUE COST OF ADDING SERVERS that delta significantly increases and the VALUE of the Zultys platform significantly increases while theirs decreases.

So when considering an IP system, shop carefully. Understand ALL the features. Ask questions like HOW MANY FILE SERVERS am I going to have to ADD to make this system work. Understand not just the immediate PRICE but rather the TOTAL COST OF OWNERSHIP of the system you are considering. If each function must add a server - consider the price of EACH server that you add:

1. Server ($1000 to $3000)

2. Drives (hundreds to thousands per array)

3. RAM (hundreds of $)

4. Windows 2003 or 2008 Server ($799 for Windows 2003 Server - more for 2008)

5. Client Access Licenses (CALs) for Windows 2008 Server ($30 per CAL for 2003 - more for 2008)

6. UPS for Server(s)

7. Cost for IT or IT Provider to install and configure Server

8. Cost for IT to MAINTAIN Server(s)

9. Don't forget to install your Patches every Tuesday (Microsoft's Tuesday Patch Day)

10. Don't forget to REBOOT THE SERVERS ON TUESDAY ! (Phone down ?? ? VM Down ? What goes down ?) 99.999% reliability claimed by some vendors? I will challenge that !

11. Price for Electrical circuits forever after for EACH Server (Servers can consume as much as 700 Watts of power- and when you include cards, that can easily escalate from here)

12. Monitor ?

13. KVM Port ?

14. Switch Port

15. Cabling and patch panel ports

16. Electrical Outlet to be added

17. Cooling (don't underestimate this one)

18. Rack Space

19. Real Estate

20. Another point of failure (or do you yet need to add ANOTHER server just to back this one up ?)

21. Backups for the data that is on each of these servers - SAN ? NAS ? What else ?

And this is PER SERVER - these are NOT soft costs either.

Zultys' serverless environment is superb, reliable and secure. We packed dozens of Enterprise class features and scale to 10,000 users WITHOUT the need for added complexity and servers. Ease of deployment ? You bet. Single administrative GUI to manage all locations ? Absolutely ! Compliance with existing SIP Phones : INDEED ! (and no need to flash that "skinny" phone either and incur a cost of a firmware flash). Closed standards are over. Proprietary phones are gone alongside the CP/M Operating system and have given way to OPEN STANDARDS, connectivity and interoperability of platforms, hardware and Software.

Zultys:

· Open Standards

· Compliance

· Superb Features out of the box

· High Availability

· Distributed N+1 Architecture with Failover

· Built to scale

· Built for simplicity

· Built to STAY affordable, regardless of scale

· Affordable and BUILT TO STAY THAT WAY !

· It is the VALUE that just keeps on getting better !

Do more with less ! Consider ZULTYS !

ZULTYS: THE CLEAR CHOICE !

March 22, 2009 4:31 PM |

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ZULTYS LOGO.jpg

ZULTYS: THE CLEAR CHOICE:

By Pierre Kerbage - VP of Sales for ZULTYS

Pierre.Kerbage@Zultys.com

Features & Functionality:

The MX Platform of Zultys packs HUNDREDS of features. Many of them not found on most competitor's platform.

ü Call Controller

ü Voice Mail

ü Unified Messaging

ü Fax Server

ü ACD (Inbound Call Center)

ü Soft Phone

ü Call Detail Reporting

ü Call Record

ü Tele-worker Support

ü Presence

ü Find me Follow Me

ü Chat & Instant Message

ü Cell Phone Twinning

ü Advanced CTI

ü Conferencing

ü SIP, T1, PRI, Analog Trunk without requiring Gateways

ü NAT/SIP Traversal

ü Make ANY phone an extension

ü Remote Phones do NOT require VPN

ü Firewall

ALL IN 1 Concept:

Unlike most of our competitors, we do not require a server, or multiple Window servers to perform our functionality. Our MX Platform is integrated, efficient, fast, and self contained in one 2U Rack mountable appliance that is ready to configure as soon as you un-box it.

Interoperability with 3^rd Party

We have Engineered our MX platform with standards for convergence and with ability to connect to third party vendors, and are adding alliances weekly. From ITSPs to SIP Software Vendors that add feature, functionality, and extends the product's usefulness and integration with other software and Hardware.

Green Statement:

Even our LOGO is Green ! Our MX is incredibly power efficient. The AC power requirements for the basic MX250 system and various combinations of plug-in modules are shown in the Table below. Add up the values according to the configuration. The ac power requirements apply

whenever the mains power is on.

CONFIGURATION	POWER
Basic System with 1 Hard Drive	40W
Optional secondary Hard Drive	15.2W
Each Optional FX/O Card	1.2W
Each Optional FX/S Card	0.8W
Each Off Hook FX/S Circuit, add	1W

A maximally loaded system configured with two hard disks and three FXS plug-ins with 26 FXS circuits off-hook requires approximately 82 W. Since we also do not require external Servers, we are more efficient than ONE 100W Light bulb !!!!!, yet it can power 250 Users.

Company

Located in Sunnyvale, Zultys started in 2001, much earlier on than many of today's VoIP Providers, and while some started with VOICE and later on added data, and others started with data and later on added Voice, Zultys started with BOTH. Our facility incorporates nothing short than a state of the art Network Room for testing, an advanced Acoustic Lab and a Test Lab designed to replicate our client's environments, just in case trouble shooting is required. Our Engineering, R&D, Shipping and administrative office as well as US Support is all located in our office in Sunnyvale. Our resellers have direct access to our own Engineers and our own developers. We do not outsource our technical support, and help is available at no charge for our worldwide authorized resellers. Zultys is small enough to offer personal service, and large enough to offer world class capabilities and support

Scalability and Product array

Our Products can scale to 10,000 users in a distributed Topology of N+1 allowing no single point of failure anywhere on the LAN or WAN

Major Accounts Adoptability

Accounts like Amazon.com, AllState, National Banks, Sir Speedy, SonicWall are but a very small sample of hundreds of major accounts where our Products are installed in

Affordability

Even though our products include Enterprise class features, our fully configured appliances start as low as $3,195.00.

Trust the Experts/Awards:

In the past 7 years, Zultys has amassed dozens of awards internationally including our latest, the 2008 Unified Communications PRODUCT OF THE YEAR award !

Standards Based:

Zultys has been using SIP Standards since day 1. From our trunking, to our platform to our phones, SIP is our model and to date, every major telephony vendor has made the decision to GO to SIP or is already there. We have been there for 8 years and since we have been doing it for nearly a decade, feel that we are well ahead of the competition in the product development cycle. This has also allowed us to interoperate with 3^rd party appliances, software and hardware

High Availability features

q Power Failover: AC to Battery Failover with syslog reporting when coupled with our optional BPS-12

q CO Failover: If the MX250 fails, we fail your first 2 lines to the 2 built-in FX/S Ports.

q Drive Failover: Should 1 drive fail, the optional redundant RAID drive takes over automatically

q Fan Failover: The MX250 has 2 fans in box. Should 1 fan fail the other is enough to cool the system

q Clock Failover: Internal battery for real time clock

q T1/PRI Failover: Redirect the PRI to the live MX250 automatically with our Optional XRS-12

q LAN Failover: Dual LAN Ports built-in

q Unit Failover: Clusters for redundancy

A World Class distribution and channel

Our products are now available, sold, distributed and supported with a world class level of Resellers, distributors and branch offices located throughout the Globe

Thin, Integrated and Multi-Platform CTI:

Our Software works with MAC OSX, Vista 64, Vista 32, XP and Linux workstations. Unlike our competitors, we do not need to run 3 or 4 unassociated software programs to perform the functionality that is integrated. 1 thin multiplatform CTI (called Media Exchange Interface for End Users or MXIE) is all you need to run all of our features

Secure, Converged Voice, Data Platform:

Finally, our secure Linux platform can include an optional Software Firewall that can block ports and defend against most malware attacks. Unlike our competition, we do not use WINDOWS at the core of our product, (No Patch Tuesdays). One MX appliance is all you need to converge Voice, Data, and Video.

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