Rich has a nice post about the opportunity for Microsoft's Response Point phone system in the coming year.

 

Microsoft's John Frederiksen, General Manager of the Response Point group will be giving a keynote at the upcoming ITEXPO

 

Also there will be a 2-day Microsoft Response Point Solution Seminar at ITEXPO East 2009 Best part of this (aside from the education) is that it's free.

 

Check out Rich's post for the details.