Month: August 2005

New Call Center Blog

Steve Brubaker is one of the nicest people you will meet in the call center business and he knows his
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EVDO Rev A

David Sims writes a great piece on CDMA2000 1xEV-DO Revision A technology and it is faster as you would expect
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Rich Tehrani “Live” Next Week

One of my favorite things to do is to speak to a live audience and share my thoughts and opinions
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Carrier Broadband Forecast

According to DITTBERNER’s Worldwide Q2 2005 Broadband Access (DSL) Shipments Analysis, the worldwide market for DSL ports shipped increased by
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More on VocalTec

One of the more popular things I have written recently has got to be my brief history of VocalTec and
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Comcast Customer Service

This is one of those stories that is tough to even set up. I was pretty amazed when I heard
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Excel Buys Brooktrout

Wow, first Howard Bubb left Intel/Dialogic, Mike Ross left Aculab, and now Eric Giler is leaving Brooktrout. This may leave
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Teletruth on SBC IPTV

Bruce Kushnick has got to be the most painful thorn in the sides of the RBOCs. His tone may be
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Who Will Google Acquire?

Google will be selling 14.2 million class A shares of common stock in an effort to raise money for acquisitions.
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SBC Irony

The Irony in Ted Glanzer’s SBC blog entry is more that  there is an SBC DSL Google ad at the
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