Month: September 2007

Call Center Quality

recently had a conversation with executives at TeleDirect International about how measuring call center quality is an important part of
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iPhones to Fail in Europe?

I have heard a number of analysts explain how the iPhone will face a tough sell in Europe and whenever
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2-Year Old Calls 911

I think this video is one of the most amazing I have seen in some time. A two-year old girl
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Pika Asterisk-Based Device

Pika Technologies has just released an Asterisk-based appliance which developers can use as a platform to get into the small
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ITEXPO West 2007 News

ITEXPO West 2007 News The staggering amount of news and analysis generated from last week’s Internet Telephony Conference & Expo
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iPhone UK

The Apple iPhone has finally made its way to the UK according to the Wall Street Journal. The company said
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NY Times Goes Free

Two years ago I discussed how the New York Times would start charging for content. I gave the plan a
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SCO Bankrupt

In the 1980s I was MIS Director here at TMCnet. In case you aren’t aware I introduced desktop publishing to
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Nokia Siemens Networks Interview

I have a special treat for my readers today; A podcast interview with none other than Harald Braun, Head of
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Ovum on Alcatel-Lucent

Steven Hartley, telecoms senior analyst at Ovum comments on: Alcatel-Lucent: There may be trouble ahead.   I referred to this
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