recently had a conversation with executives at TeleDirect International about how measuring call center quality is an important part of
I have heard a number of analysts explain how the iPhone will face a tough sell in Europe and whenever
I think this video is one of the most amazing I have seen in some time. A two-year old girl
Pika Technologies has just released an Asterisk-based appliance which developers can use as a platform to get into the small
ITEXPO West 2007 News The staggering amount of news and analysis generated from last week’s Internet Telephony Conference & Expo
Two years ago I discussed how the New York Times would start charging for content. I gave the plan a
In the 1980s I was MIS Director here at TMCnet. In case you aren’t aware I introduced desktop publishing to
I have a special treat for my readers today; A podcast interview with none other than Harald Braun, Head of
Steven Hartley, telecoms senior analyst at Ovum comments on: Alcatel-Lucent: There may be trouble ahead. I referred to this