Day: April 4, 2026

Sinch Introduces Voice Relay, Positioning AI Agents for Real-Time Voice Conversations

Sinch Introduces Voice Relay, Positioning AI Agents for Real-Time Voice Conversations

Key Takeaways: There’s been a quiet gap in the AI conversation. Not the hype around models. Not the explosion of
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Five9 Pushes Toward Agentic CX as Open Ecosystems and AI Routing Redefine the Contact Center

Five9 Pushes Toward Agentic CX as Open Ecosystems and AI Routing Redefine the Contact Center

Key Takeaways: At a recent industry event, conversations around the future of the contact center kept circling back to one
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The Future of Enterprise Tech and AI: What  ITEXPO #TECHSUPERSHOW 2026 Participants Had to Say

The Future of Enterprise Tech and AI: What ITEXPO #TECHSUPERSHOW 2026 Participants Had to Say

Key Takeaways What We Heard from 35 Companies on the Floor ITEXPO #TECHSUPERSHOW 2026 ran February 10–12 in Fort Lauderdale,
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