Cognigy, a leader in enterprise-grade customer service automation, has been recognized as a Microsoft Solutions Partner with Certified Software—a designation reserved for top-tier providers in Microsoft’s AI Cloud Partner Program. The certification reinforces Cognigy’s role as a strategic provider of intelligent automation tools for customer service and cements its position within the Microsoft ecosystem, including native integrations with Azure, Dynamics 365, and Microsoft Teams.

As a certified Solutions Partner, Cognigy gains access to enhanced co-sell opportunities, joint go-to-market initiatives, and deeper technical collaboration with Microsoft teams. The move aims to accelerate deployment of Cognigy’s Agentic AI platform for large-scale customer service operations, supporting both enterprise clients and Microsoft’s partner network.

“We’re pleased to welcome Cognigy as a Top Tier Partner,” said Nadja Schaller, Partner Development Manager at Microsoft. “Cognigy is helping enterprises reimagine the contact center with AI-powered automation on Azure—driving faster service, greater efficiency, and better customer experiences.”

A Platform Built for AI-First Contact Centers

Cognigy’s flagship product, Cognigy.AI, is built to support intelligent virtual agents that go beyond traditional chatbot functionality. These “Agentic AI” agents understand customer intent, make decisions, complete complex tasks, and escalate only when necessary. Unlike many AI customer service tools that are still in pilot phases, Cognigy’s solution is already running in production across voice and digital channels for global enterprises.

Key capabilities of Cognigy.AI include:

• Integration with Azure and Dynamics 365 Customer Service
• Support for Microsoft’s speech services for real-time voice AI
• Multilingual, omnichannel support for contact centers
• Enterprise-grade security, scalability, and governance features

Enterprises using Cognigy can deploy AI agents that assist both customers and human agents, driving efficiency and elevating customer experience while reducing operational overhead.

Microsoft Alignment and Market Expansion

This certification marks a new phase in Cognigy’s growth strategy, particularly as enterprises prioritize scalable, secure, and integrated AI solutions. The company’s availability on the Azure Marketplace and inclusion under the Microsoft Azure Consumption Commitment (MACC) make procurement and deployment easier for Microsoft clients looking to extend their AI infrastructure without leaving the Microsoft environment.

“Achieving Microsoft’s Top Tier Partner status is a testament to our commitment to empowering enterprises with AI-powered customer service solutions at scale,” said Hardy Myers, SVP of Global Partnerships at Cognigy. “This partnership enables us to extend the reach of our Agentic AI platform, offering Microsoft customers scalable, secure, and integrated AI Agent solutions.”

Cognigy’s partnership with Microsoft also gives it access to exclusive enterprise sales programs, technical resources, and direct support to accelerate customer success.

Powering the Shift from Cost Center to Value Engine

The broader goal behind Cognigy’s collaboration with Microsoft is to reposition the contact center as a driver of business value. With labor-intensive tasks like routing, triaging, and basic resolution handled by AI agents, service teams can redirect resources toward strategic interactions and proactive customer engagement.

“Together with Microsoft, we’re helping organizations transform their contact centers from cost centers to profit centers by unlocking the power of AI Agents,” said Myers.

With AI shaping customer expectations across industries, the partnership provides Microsoft customers with access to pre-integrated, enterprise-ready tools that reduce the need for custom development or complex deployments. Cognigy’s solutions are designed to drop into existing Microsoft-based IT ecosystems, helping customers scale their AI automation with confidence and control.

Check out our latest interview with Hardy Meyers from the ITEXPO #TECHSUPERSHOW.

Learn how AI Agents can supercharge your company’s profits and productivity at TMC’s AI Agent Event in Sept 29-30, 2025 in DC.

Aside from his role as CEO of TMC and chairman of ITEXPO #TECHSUPERSHOW Feb 10-12, 2026, Rich Tehrani is CEO of RT Advisors and a Registered Representative (investment banker) with and offering securities through Four Points Capital Partners LLC (Four Points) (Member FINRA/SIPC). He handles capital/debt raises as well as M&A. RT Advisors is not owned by Four Points.

The above is not an endorsement or recommendation to buy/sell any security or sector mentioned. No companies mentioned above are current or past clients of RT Advisors.

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