Author: Rich Tehrani

Customers Get Revenge on Call Centers

Frustrated customers are wreaking revenge on call centers by putting staff on hold and avoiding automated options, according to new
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Dial-Up Declines

According to the Atlanta Business Chronicle, dial-up is on the way out. No surprise. Here are some interesting numbers: Although
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BellSouth Awarded Favorable DSL Decision

BellSouth is now able to force customers to pay for landline services when offering DSL. Here is a good overview
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Marc Cuban Vs. RIAA

A very unlikely champion of p2p networks may be the most important friend the young industry has. In a  recent
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Hosting Grows Slowly

According to this article VoIP hosting will not grow as fast as may thought. Hosting does occupy a niche at
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Personalized Menus?

It is important to choose words carefully. This is especially true when you are Microsoft and hundreds of millions of
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Google Advertising at a Crossroads?

Is Google really in trouble? According to an article in the International Herald Tribune, Google is losing some high profile
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Quintum Enables Vonexus

Vonexus (Vonexus News) is working with Quintum (Quintum News) to enable the Vonexus IP PBX known as the Enterprise Interaction
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CommPartners

Lots of companies are getting into VoIP by piggybacking on networks from Volo or Level 3. Few companies are actually
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Emergent Network Solutions

A complaint I get often from VoIP providers is that the complexity of deploying VoIP is more than meets the
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