Call Centers Still Hiring

While layoffs take place in the hundreds of thousands, at least one industry has some bright spots in terms of hiring. Thomas L. Cardella & Associates is adding 55 full-time jobs at its Keokuk call center to handle a new outsourcing contract.

In the recession of the early nineties, hundreds of thousands of new call center jobs helped the economy rebound more quickly. For better or for worse, about half the call center jobs were for outbound calling otherwise known as telemarketing.

While the Bush administration was responsible for effectively killing outbound telemarketing via FCC and FTC regulations, it seems it gets no credit for doing so.

In my estimation and after consulting with other industry experts I would say anywhere from 1-2.5 million outbound telemarketing jobs have vanished due to these regulations. Let’s take the higher number for the sake of argument and assume half of them would now be performed outside this country.

This would mean there are potentially 1.25 million jobs which have been wiped out by do not call regulations. While many hate these calls it is worth mentioning that when you get a telephone offer from a timeshare company offering a virtually free 4-day vacation in Orlando in exchange for sitting through a 90-minute sales pitch, perspective tends to change.

Another way of looking at this is — which is better — letting the private sector employ people who make phone calls or spending your grandchildren’s tax dollars to payoff the auto industry. You see, Detroit would naturally be a place where outbound contact center jobs would likely be mushrooming if this were 1992.

  • Contact Center Director
    December 9, 2008 at 12:11 pm

    This only makes sense and more and more companies turn towards more inexpensive means of advertising. Relatively speaking, calls are a more inexpensive way to market a product or service, so we, in reality, might see an upswing of hiring in call center jobs.

  • kpo
    April 5, 2010 at 10:11 pm

    Even in the Philippines today, there are still many companies hiring call center agents as part of outsourcing activities. The only difference from before is that, the number of open jobs are slightly lower. So, this means there’s an increase of competition between job seekers, especially the employment rate is increasing quarterly.

  • Call Center Outsource
    April 20, 2010 at 2:04 am

    I agree with this post. Markets have been plummeting, banks have been declaring bankruptcy, and millions of people have been losing their jobs due to the global financial crisis. Here in the Philippines however, the economy has not taken as much damage as its neighbors because of its strong Business Process Outsourcing (BPO) industry. Companies big and small have come to consider the Philippines as a prime spot for offshore operations in the past few years due mainly to the fact that English is taught in many schools as a second language and that the cost of operations are smaller compared to those in other developed, English-speaking countries.

  • Telemarketing
    September 14, 2010 at 7:19 pm

    I do agree that there is a decrease in the amount of call center jobs available. However, there is hope yet with the fact that there are STILL jobs to be offered. In countries such as the Philippines and India, where the BPO industry is at its peak, one can summise that the industry is not totally dead – it’s just taking a break.

Leave Your Comment