Category: CRM

Salesforce Acquires Tableau for BI and Data Visualization

Salesforce Acquires Tableau for BI and Data Visualization

The Salesforce ecosystem continues to grow and add value to customers – allowing them to get more out of their
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Troops Lands $12M for Future of Work Sales Slackbot

Troops Lands $12M for Future of Work Sales Slackbot

Collaboration is an essential ingredient in the Future of Work and bringing better collaboration and automation to sales teams drives
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OwnBackup Gets $23M for Cloud-to-Cloud Backup and Recovery

OwnBackup Gets $23M for Cloud-to-Cloud Backup and Recovery

The company helps with data compliance such as GDPR in the Salesforce ecosystem OwnBackup, a leading cloud-to-cloud backup and recovery
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ItaQuod Structured CRM Turns Companies into Data-Driven Selling Machines

ItaQuod Structured CRM Turns Companies into Data-Driven Selling Machines

The sales team in every organization amasses crucial information about the market they serve yet it is quite challenging to
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Kustomer Reinvents CRM

Kustomer Reinvents CRM

Kustomer calls itself a next-generation customer management platform for the people-first enterprise, in other words, the CRM for the future.
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Hallmark’s Simple, Inexpensive Way to Boost Customer Satisfaction

Hallmark’s Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots
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ZaiLab Powers the Contact Center With Happier Agents

ZaiLab Powers the Contact Center With Happier Agents

“Zailab is an AI-powered, born-in-the cloud contact center solution, focused on 100 agents and below,” says Michael Cibelli, SVP of
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Sharpen Technologies Agent Experience Score Improves Contact Center Performance

Sharpen Technologies believes better contact center and ultimately corporate performance depends on contact center agents. Their unique call center solution
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CallMiner Makes AI-Fueled Speech Analytics a Reality

CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing In an in-person interview. You
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Cyara: Don’t Forget the Customer Experience in Digital Transformation

Cyara: Don’t Forget the Customer Experience in Digital Transformation

As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product
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