Key Takeaways:
- Convoso Ignite automates the management of DIDs (Direct Inward Dialing numbers), helping outbound sales teams improve contact rates and dialing efficiency.
- The platform uses real-time scoring to prioritize high-performing numbers and deprioritize underperforming ones, reducing manual oversight.
- Early users report up to 50% gains in contact rates and significant operational savings by eliminating manual DID administration.
Convoso, a contact center software provider, has introduced Convoso Ignite™, a new product designed to optimize phone number usage in outbound calling campaigns. The platform automates lifecycle management of DIDs (Direct Inward Dialing numbers), a critical factor in maintaining high contact rates, protecting caller reputation, and reducing dialing inefficiencies.
Outbound call centers operate under increasingly complex regulatory conditions, shifting carrier algorithms, and consumer expectations for responsible engagement. Convoso Ignite enters the market as a solution designed to address the operational pressure sales teams face by automating the processes traditionally handled manually or with fragmented systems.
Solving the DID Complexity Problem
DID health is no longer binary. Caller reputation is now evaluated across a spectrum by telecom providers using dynamic scoring algorithms. Small changes in how DIDs perform can substantially influence how many calls are successfully connected. This evolving standard has made managing DID inventories more important — and more difficult — for outbound teams.
Convoso’s Ignite platform is designed to help contact centers scale their outbound operations without sacrificing contact quality or compliance. At its core, the system continuously monitors DID performance in real time and prioritizes the use of phone numbers that are performing well.
“We built Ignite to solve a real operational burden,” said Nima Hakimi, CEO and Co-Founder of Convoso. “Contact center leaders are trying to keep contact rates up while staying compliant with regulations and managing hundreds of phone numbers. Ignite gives them the automation and intelligence needed to do that efficiently.”
Key Features of Convoso Ignite
The Ignite platform addresses outbound calling challenges with a set of features tailored to contact centers that rely on high-volume outreach:
- Real-Time DID Scoring: The system evaluates the health and deliverability of DIDs based on live campaign performance data, including call answer rates and block status.
- Automated Prioritization: High-performing numbers are automatically routed to outbound campaigns, while low-performing numbers are deprioritized or retired without manual intervention.
- DID Procurement and Inventory Management: Teams can automate procurement and cycle through numbers based on performance thresholds, reducing the need for spreadsheet-based tracking or ad hoc processes.
- Carrier Compliance and Volume Distribution: Ignite is designed to help call centers maintain compliance with evolving carrier standards by managing volume thresholds and avoiding overuse of individual numbers.
Operational Impact for Outbound Teams
Early users of Ignite have reported measurable improvements in campaign outcomes. Beta customers, including mid-sized BPOs and direct-to-consumer brands, have cited up to a 50% increase in contact rates after implementation. In some cases, this translated into enough connected calls that teams were able to reduce dialer output while maintaining results.
Josh Grant, President and CEO of Prospects DM, shared his experience: “When we started using Convoso Ignite, our contact rates jumped by nearly 50%. We were connecting with so many more leads that we had to reduce our dial attempts just to keep up.”
In addition to improving efficiency, Ignite allows contact centers to reallocate resources. Many teams currently rely on full-time staff to manage DID inventories manually. Automating those tasks means fewer resources are needed for administration, freeing operations leaders to focus on campaign strategy and optimization.
Economic and Compliance Considerations
Inflation and rising labor costs have added pressure to contact centers, which often operate on tight margins. At the same time, carriers have become more aggressive in filtering calls they associate with spam or fraud, even when the calls are legitimate. This combination makes every percentage point of contact rate improvement — and every saved dial — financially meaningful.
By automating DID health checks and usage rotation, Ignite helps reduce the risk of number flagging and optimizes each outbound attempt. That not only supports better cost-per-acquisition metrics but also mitigates compliance risks tied to excessive or mismanaged dialing.
Scalability and Rollout
Convoso Ignite will become publicly available this summer. It is designed to integrate directly with Convoso’s outbound dialer platform, offering a seamless transition for existing customers. The system can also operate alongside third-party contact center solutions via API for organizations seeking targeted DID management functionality.
Convoso has indicated that Ignite will be offered as part of its broader strategy to help contact center teams “scale smarter,” with a focus on performance, compliance, and customer experience.
Conclusion
Convoso Ignite reflects a growing need among outbound sales and support teams for smarter automation tools. By simplifying DID lifecycle management and embedding real-time performance scoring into dialing operations, the platform aims to help businesses increase efficiency, reduce compliance risk, and ultimately drive better campaign results. As the outbound landscape becomes more regulated and more competitive, tools like Ignite may offer meaningful operational leverage to teams under pressure to deliver.
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Rich Tehrani serves as CEO of TMC and chairman of ITEXPO #TECHSUPERSHOW Feb 10-12, 2026 and is CEO of RT Advisors and is a Registered Representative (investment banker) with and offering securities through Four Points Capital Partners LLC (Four Points) (Member FINRA/SIPC). He handles capital/debt raises as well as M&A. RT Advisors is not owned by Four Points.
The above is not an endorsement or recommendation to buy/sell any security or sector mentioned. No companies mentioned above are current or past clients of RT Advisors.
The views and opinions expressed above are those of the participants. While believed to be reliable, the information has not been independently verified for accuracy. Any broad, general statements made herein are provided for context only and should not be construed as exhaustive or universally applicable.
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