Category: Call Center
AI can be used in numerous fields and we find its application in the medical space to be extraordinary as
7.ai has been building a truly unique customer interaction company over the past two decades, quietly and under the radar
While the global pandemic has hit every vertical industry hard this year, there is no other horizontal industry than contact
In the past we have written about Cyara providing CX assurance in the cloud as companies embark upon digital transformation.
Having been in and covering the call center space since the 1980s, before the term call center was invented, we
Talkdesk is one of a handful of companies that really came out at the right time – with the right
15-year-old Coredial spent much of this year focusing on its award-winning channel relationships as well as its award-winning UCaaS solutions
Last summer we broke the news on Journey.ai adding identity and trust to the contact center. The company has just
Omnichannel customer engagement solutions company eGain has added some great new features to its solution allowing third-party bots to better
These are unprecedented times for the global workforce. With the pandemic happening many workers are home and this could be