Category: Call Center

If I have to say what the most interesting thing happening in the call center today it is call center

It has been a wild week here in Lisbon at Dialogic Connections and there is so much going through my

Perhaps the most important takeaway from the Dialogic Connections event taking place this week in Lisbon, Portugal is that Nick

Here is a great write up on Internet Telephony Conference & Expo from Mark Miller over at VoIP Planet. What

A sign of a healthy market is one in which there is lots of money being made. IDC reports that

Tim, a veteran of Intel/Dialog has just transitioned over to Envox and we all wish him a great deal of

The Self-Healing, Self Optimizing Call Center Eli Borodow who was recently CEO of Telephony@Work — now a part of Oracle

If you have any doubt about the future of open source communications consider it shattered as Amazon.com will soon be

I can’t help but feel like a proud parent as we get ready for this week’s ITEXPO. The team I

Mike Allen does a great job with his article about Internet Telephony Conference & Expo – hopefully the first (whoops