Category: Call Center

TMC in Stamford Advocate

TMC was featured on the front page of the business section of the Stamford Advocate newspaper today. It was also
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Please enjoy my September, 2006 High Priority column from Customer Interaction Solutions Magazine. It was a real rush meeting Marc.
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Call Center Training

The field for call center training is expanding rapidly – perhaps because there are so many new call center agents
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Tier One Service Providers Worldwide

I have never seen so many registrations form Tier one service providers at any previous TMC event. This Internet Telephony
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ITEXPO – Early Bird

Time is running out to take advantage of early-bird pricing for Internet Telephony Conference & Expo. A reminder to my
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ITEXPO – Unbelievable Sign-ups

Today alone has been an incredible day with virtually all of the top tier service providers, cable companies and a
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Latest Communications Solutions

Here is the latest look of the Communications Solutions website. I hope you like it.
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More Job Openings

I came across some job openings from Dennis Young of TELL/COM RECRUITERS. If you have interest just e-mail for
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Verizon Wireless a Call Center 2.0 Case Study

The wireless communications sector is one of the more interesting businesses around as they generate billions and billions in revenue
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Sprint Interview

Here is the partially edited interview I had with Tony Krueck, VP of Product Development at Sprint. This was a great
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