Category: Call Center

Eicon Networks Buys Intel Dialogic Division

As I have been writing about for a few months, the Dialogic Division of Intel has been sold. Eicon Networks
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New Call Center Update

Here is a list of some of the newer call centers that have been launched around the world. There has
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August 2006 High Priority in Customer Interaction Solutions

Please enjoy a sneak peak at my August 2006 High Priority Column in Customer Interaction Solutions Magazine: High Priority! By
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Indian Call Center Video

Here is a very funny 12 minute video (rated PG) about Indian Call Centers. Click here.
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On-Demand Call Center

As more and more call center decision makers are faced with the ability to try hosting their software, I thought
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Keep an eye on Amcat. I met with the company recently and they seem to really have passion to succeed
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  Here is my High Priority columns from the July 2006 issue of Customer Interaction Solutions Magazine. Enjoy. I have
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A CNBC Morning

This morning on CNBC I woke up to talk about net neutrality and an analyst who said Google makes a
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Katrina Help

There is a new call center set up to help those Louisiana residents affected by Katrina. This article summarizes all
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Catching up

With all my travel lately I have been neglecting my blogging. I figured I would get right back into the
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