Category: Call Center

Fuze is a global UCaaS provider – in business since 2006. Their average seat size is greater than 3,000 with

Sharpen Technologies believes better contact center and ultimately corporate performance depends on contact center agents. Their unique call center solution

CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing. In an in-person interview. You

Omilia is a software company focusing on customer service automation. They have an AI system commercially deployed at large scale.

PCM is the 2.3 billion dollar a year organization you may not have heard of. They were once PC Mall

XMedius Solutions Inc. just announced that it has made its XM TeamQ informal call center solution easier to adopt for

The new AT&T API Marketplace provides prepackaged code to allow companies, ISVs and others to integrate more functionality into their

Here is a Guest Blog from a long-established thought-leader and telecom expert Von Bedekian, Co-founder & CRO of VisibilityOne. Consider

Instant communication is becoming more important in business, schools, municipalities and the federal government. After 9/11 this became more apparent than

My team just sent out this show agenda summary for ITEXPO and collocated events. I wanted to share it to