Category: CRM

WebRTC Expo San Jose 2014 Interviews

Are you interested in WebRTC but yet you missed the largest event in the space, WebRTC Expo a few months
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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get
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AudioCodes: A Solid WebRTC Money-Making Story

Alan Percy had a challenge… The Senior Director of Marketing at AudioCodes saw the promise of WebRTC three years ago…
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Smart Voice may be the Evolution of Communications

Over the past few decades as telephony has opened up, we have seen the advent of APIs on computers which
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GENBAND Perspectives 14 Live Blog

GENBAND Perspectives 14 kicks off this morning – expect the live blog here… Last night the company hosted a networking
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Interactions 2014 Live Blog

I’m here in Indianapolis, Indiana and will be live blogging the Interactive Intelligence Interactions 2014 event where I expect to
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Aspect’s Voxeo Acquisition Bears More Fruit

Aspect has been expanding the capabilities of its portfolio as well as its deployment options. They have made a bunch
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Sennheiser Rounds Out Portfolio

  The UC space is alive and well even as it moves from the customer premise to the cloud. To
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Will You Win a Free Call Center Makeover Worth Millions?

Remember when I told you about the new Interactive Intelligence call center makeover which could be worth millions to your
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Barry O’Sullivan joins Altocloud to Boost Marketing & Call Center Integration

“Marketing is eating sales,” said Barry O’Sullivan the new CEO of Altocloud, a company dedicated to producing solutions which can
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