Category: CRM

GENBAND Perspectives 14 Live Blog

GENBAND Perspectives 14 kicks off this morning – expect the live blog here… Last night the company hosted a networking
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Interactions 2014 Live Blog

I’m here in Indianapolis, Indiana and will be live blogging the Interactive Intelligence Interactions 2014 event where I expect to
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Aspect’s Voxeo Acquisition Bears More Fruit

Aspect has been expanding the capabilities of its portfolio as well as its deployment options. They have made a bunch
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Sennheiser Rounds Out Portfolio

  The UC space is alive and well even as it moves from the customer premise to the cloud. To
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Will You Win a Free Call Center Makeover Worth Millions?

Remember when I told you about the new Interactive Intelligence call center makeover which could be worth millions to your
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Barry O’Sullivan joins Altocloud to Boost Marketing & Call Center Integration

“Marketing is eating sales,” said Barry O’Sullivan the new CEO of Altocloud, a company dedicated to producing solutions which can
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How TextGen Converges Texting with Service

Face it, your customers don’t want to talk on the phone, they want to communicate with you the way they
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Win a Free Call Center Makeover Worth Millions

I have good news to share – your company can win something worth millions of dollars and there is no
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Why I’m Neutral on the Comcast, Time Warner Cable Deal

There has been lots of controversy over the merging of two of the largest cable companies Comcast and Time Warner
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JetBlue Customer Care – Even Ponzi Would Be Horrified

Having been unfortunate enough to be part of an eight-hour weather-related delay as a passenger of flight #411 on January
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