Category: CRM

I recently had the opportunity to ask Jay McCall, VoIP and Wireless Editor with Business Solutions magazine, about the evolution

I am looking forward to listening to Alan Percy’s panel on SIP trunking which takes place next week at ITEXPO.

Sadly, Dan York was restructured out of a job at Mitel. After the acquisition of Inter-Tel there is obviously some

I recently had the opportunity to ask Louis Summe, CEO of LiveVox, about the company’s on-demand contact center solutions, their

The Green Technology conference is doing well so far. Thanks for your support. Here is the full story.

I recently had the opportunity to ask David Fridley, senior product manager of IP Telephony at Toshiba America Information Systems,

It is difficult to start this column without a reference to Wildfire the personal assistant launched in the nineties we

There is more and more talk of call center consolidation and suites of products from single vendors seem to be

Great news. Fonality FtOCC (pronounced F-Talk) Technician Certification is sold out at next week’s ITEXPO in Los Angeles, CA. There

It is all about the education. Miss Teen South Carolina hit the nail on the head when she said our