Category: CRM

I recently got the chance to sit down with Bob Cordes, Vice President of Product Management for Telrex. We discussed

I recently had the opportunity to ask 3CX CEO Nick Galea about the evolution of the IP communicationsspace and the

One of the fastest areas of growth in communications – and there seem to be so many these days, is

I recently had the opportunity to speak with William Mich, chairman and chief executive officer of Aperio CI, and get

I recently had the opportunity to ask Jeff Wellemeyer, chairman and CTO of Smoothstone, about the most recent call center

Thanks to all our readers and visitors who have allowed TMCnet to achieve a new traffic record in July 2007.

I recently had the opportunity to ask IVR Technologies Vice President of Business Development Barry Sher about his business and

Anyone in the IP communications business knows quite well that Alan Percy is one of the most well-connected and knowledgeable

Big news this week in call centers and CRM as we find call center quality is improving. This is great

I had a chance to try Microsoft Office Communicator voice quality for myself on a Plantronics stereo headset and I