Category: Speech Technologies

While speech-technology has come a long way, we still haven’t entered the world of Star Trek reruns where the computer

  The UC space is alive and well even as it moves from the customer premise to the cloud. To

One of the challenges call center managers have is testing their systems when deploying new solutions or modifying existing ones.

Now that Apple has decided to jump into the biometrics space with Touch ID, we can expect the idea of

When asked about the future of wearable tech and whether the market can truly evolve from under one billion dollars

Using Google’s deep learning, you can have thousands of computers work on recognizing your speech – if only for a

Interactive Intelligence is an example of a disruptor which went mainstream and in the process changed the way contact centers

For those of you dreaming of the day when your voice can control your home, your wait is over –

I wanted to thank all the press, analysts and bloggers coming to ITEXPO Oct 2-5, 2012 in Austin, Texas. We

Erik Linask pictured below, on the left If you are going to the Aspect Customer Experience Event in Hollywood, FL