Category: Call Center

Tadiran and Digium Interviews

If you haven’t had a chance, please take a look at some of the latest executive suite interviews. One is with
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Call Center Wait Times

I have been reading more and more about companies who neglect customer service and get punished by losing customers and/or
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Pika Introduces Skype VoIP to Asterisk

Two of the biggest trends in IP communications are Skype and Asterisk. There is just something so compelling about the
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Art Rosenberg

I have been getting Lots of constructive feedback from Art Rosenberg for many years; probably longer than a decade. Way
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ITEXPO Special Attractions

There are officially 11 days until Internet Telephony Conference & Expo West 2006 so I thought it made sense to
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Spanlink and Workforce Management

If you have ever driven to TMC’s headquarters in Norwalk, Connecticut from I95 North you know about congestion. You see
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MetaSwitch, Cisco and Juniper Gossip

I spoke at a seminar hosted by Interactive Intelligence like I have been doing more and more lately. Today I
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Primal Solutions

Consider a typical tax return. If you own a home and have a mortgage you may be able to deduct
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Bandtel

Out of the many areas in the IP communications space worth watching, I think SIP trunking (see TMCnet’s SIP Week
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Lower Broadband Customer Service Costs

Sorry for the self-promotion here but I haven’t had a chance to share this with you –the news of a
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