Category: Call Center
If you haven’t had a chance, please take a look at some of the latest executive suite interviews. One is with
I have been reading more and more about companies who neglect customer service and get punished by losing customers and/or
Two of the biggest trends in IP communications are Skype and Asterisk. There is just something so compelling about the
I have been getting Lots of constructive feedback from Art Rosenberg for many years; probably longer than a decade. Way
There are officially 11 days until Internet Telephony Conference & Expo West 2006 so I thought it made sense to
If you have ever driven to TMC’s headquarters in Norwalk, Connecticut from I95 North you know about congestion. You see
I spoke at a seminar hosted by Interactive Intelligence like I have been doing more and more lately. Today I
Consider a typical tax return. If you own a home and have a mortgage you may be able to deduct
Sorry for the self-promotion here but I haven’t had a chance to share this with you –the news of a