Category: Call Center

Salesforce.com and Contactual

  Here is my High Priority columns from the July 2006 issue of Customer Interaction Solutions Magazine. Enjoy. I have
Read More

A CNBC Morning

This morning on CNBC I woke up to talk about net neutrality and an analyst who said Google makes a
Read More

Katrina Help

There is a new call center set up to help those Louisiana residents affected by Katrina. This article summarizes all
Read More

Catching up

With all my travel lately I have been neglecting my blogging. I figured I would get right back into the
Read More

Solid Cactus

I have to admit I am writing about this company because I like the name. Solid Cactus is now in
Read More

Speaking in Minneapolis

Join me next week in Minneapolis for this seminar. I am totally revamping my presentation and it will be better
Read More

Rich Tehrani in June 2006

The next few weeks will be rather busy for me. Tomorrow I will be at the Telx CBX event which
Read More

Oracle Buys Telephony@Work

After hearing rumors for many weeks this finally became reality. This purchase allows Oracle to get into the hosted contact
Read More

Stories of Interest

Here are recent stories of interest. My favorite has to be Survey: IPods More Popular Than Beer followed by QUALCOMM’s
Read More

My Exhausting Day

It has been an exhausting day. I was at Globalcomm early this morning and the booth traffic seemed a bit
Read More