Category: Call Center

The next few weeks will be rather busy for me. Tomorrow I will be at the Telx CBX event which

After hearing rumors for many weeks this finally became reality. This purchase allows Oracle to get into the hosted contact

Here are recent stories of interest. My favorite has to be Survey: IPods More Popular Than Beer followed by QUALCOMM’s

It has been an exhausting day. I was at Globalcomm early this morning and the booth traffic seemed a bit

I recently came across a very funny video clip that teaches callers how to get right to a live operator.

I have recently met with the NexTone team and am impressed with many of the initiatives they are undertaking from

Here is a recent Executive Suite interview with Verizon’s Nancy Gofus who is the Vice President of Product Management for

I actually felt good writing this story. Like I was contributing to something bigger than anything I have written about

Here is a new resource for people who are interested in tracking all of the new call centers that are

Much to the horror of millions of carefree visitors to this Mecca in the dessert, apparently what happens here no