Category: Call Center

RingCentral, PCM Partner to Expand Cloud Communications Adoption

RingCentral, PCM Partner to Expand Cloud Communications Adoption

Cloud communications in the enterprise have brought innovation and helped to lower costs across the board. These technologies are also
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Post-Bankruptcy Windstream to Focus on SD-WAN, UCaaS and Call Center

In a recent meeting with Windstream Networks we learned the company is about 60 days into bankruptcy, past their second
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HIPAA Compliance, APIs Continue to Fuel Phone.com Growth

“We recently announced more than 30 thousand small businesses across the U.S. and Canada and there are two major factors
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Avant Adds Resources to Support Trusted Advisors

“At its core, Avant is a sales enablement organization. Our business functions as a master agent but consider our self
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Ooma White Label Allows For Higher Value and Higher Margin

Ooma White Label Allows For Higher Value and Higher Margin

“About three years ago we started to create a channel for VARs going after SMBs or the micro SMB marketplace,”
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PCM Touts UCaaS and Collaboration Channel Offerings

PCM Touts UCaaS and Collaboration Channel Offerings

The channel is a bit a new to PCM but according to Paul Harrold, VP of Collaboration they put emphasis
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Highfive and Okta Bring Free VideoConferencing Services to the Enterprise

Highfive and Okta Bring Free VideoConferencing Services to the Enterprise

Last week we explained how Highfive is looking to make videoconferencing ubiquitous and this week, they reaffirmed this commitment by partnering with Okta to bring
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Masergy Helps Clients Achieve Digital Ambitions

Masergy Helps Clients Achieve Digital Ambitions

Masergy has found itself at the convergence point of numerous fast-growing markets at a time when companies are growing, investing
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ZaiLab Powers the Contact Center With Happier Agents

ZaiLab Powers the Contact Center With Happier Agents

“Zailab is an AI-powered, born-in-the cloud contact center solution, focused on 100 agents and below,” says Michael Cibelli, SVP of
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Highfive To Make Videoconferencing Ubiquitous

Highfive To Make Videoconferencing Ubiquitous

  “Highfive is on a mission to make videoconferencing ubiquitous,” said Chris Heinemann, Senior Marketing Director in an exclusive interview.
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