Category: Call Center

Last summer we broke the news on Journey.ai adding identity and trust to the contact center. The company has just

Omnichannel customer engagement solutions company eGain has added some great new features to its solution allowing third-party bots to better

These are unprecedented times for the global workforce. With the pandemic happening many workers are home and this could be

Many of us have experienced the challenge of dealing with numerous messaging and collaboration platforms such as Zoom, Slack, Skype,

Verint is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing

Talkdesk is well-positioned for the current state of global semi-quarantine thanks to Covid-19 Coronavirus. Their cloud-based contact center solution was

For over 11 years, NovelVox has developed flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys,

Recently we broke the news on the Aculab biometric solution which could shave 30 seconds off authentication per call. This

5 billion people have mobile phones – a staggering amount. More importantly – people use these phones as their primary

Tenfold, a next-gen CTI company that integrates the world’s leading CRM and voice platforms, announced that it has secured $7.5 million in