Prosody X Gets a Win

Aculab’s Prosody X had a big win recently as Interactive Intelligence just signed on to use this PCI-based media processing card featuring on-board IP infrastructure, 600 media resource channels per card, redundancy and more.

One of the reasons for this enhanced relationship between Interactive Intelligence and Aculab is that the Prosody X card allows Interactive Intelligence to have sophisticated predictive call analysis capabilities. This means that coupled with Interactive Intelligence software, these cards will be better able to discern a live call from a fax or answering machine.

In a call center environment where there are many agents, this sort of enhancement can yield to more productivity and lower costs.

[TMCnet]

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