According to Chris Lyman, the Founder and CEO of Fonality, the brand new Trixbox 2.0 is the "look mom, no hands, reseller version."
In fact, the company is doing its best to make sure resellers have to touch these phone systems less and less. Lyman tells me the beta of 2.0 has been out for a few weeks and this release signifies the company’s renewed focus on the reseller market.
Lyman tells me candidly that resellers are their future and they are thrilled to have their margins double by selling software systems like those supplied by Fonality.
Some added features in this release are sophisticated, presence-enabled find-me, follow-me, with remote features such as call control and record.
In addition there is E1 and BRI autodetect. Think of this as the wizard-based approach to open-source communications.
So how do you upgrade? As Lyman explains, the data center gets the new version of the software and you get it the next time you log in. Of course this is one of the benefits of the hybrid-hosted model Lyman espouses.
Lyman goes into much more detail about the latest Trixbox/Fonality news and even explains why companies should be cautious when upgrading to VoIP. To get the details, check out this podcast interview I had with Chris Lyman which should answer every question you had but were afraid to ask yourself.