The fifth Kaseya  “2019 State of IT Operations for Small and Midsize Businesses” survey findings have been released and there are some interesting findings.

Security  and Patch Management is Crucial
32% of respondents experienced a security breach in the past 5 years, down slightly from 35% in 2018.

10% of respondents report that they were hit by a breach in the past year.

Cloud Gains Importance in Backup and Disaster Recovery
Nearly 90% of respondents back up their servers.

Backup to the cloud in combination with the other media is among the top 5 business continuity and disaster recovery (BCDR) strategies, adopted by 33% of the respondents.

IT Maturity Shows a Plateau in Progress
IT maturity has not improved over the past 3 years.

More than 50% at the two lowest levels of IT operational maturity.

Many are in constant firefighting mode.  

Conflicting Service Level Priorities

Over the past 3 years, the percentage of respondents without formal SLAs in place has increased, from 35% in 2017 to 39% in 2018 to 43% in 2019.

Increasing Influence of IT Departments in the C-Suite
Nearly half of all respondents state that the head of the IT department has a great deal of influence in C-level decision making in their company.

GDPR Gains Ground in Compliance

While HIPAA and PCI remain at the top of the list of Compliance Regulations in 2019, GDPR moved to the third spot from sixth in 2018, in line with the regulation’s implementation in May 2018.

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