The sales team in every organization amasses crucial information about the market they serve yet it is quite challenging to
Kustomer calls itself a next-generation customer management platform for the people-first enterprise, in other words, the CRM for the future.
You I don’t mean to complain about the airlines and unless I have a terrible experience somewhere I hate to
What is happening in today’s call center could be surmised up by a recent survey by Witness Systems discussed in
OK so I am using a blog as a sounding board to complain. I do this often. Perhaps this is
I have been hearing relatives, friends and just about everyone else tell me how Costco is a great place to
Mass based Nuance Communications seems to have a very bright future with strong sales of desktop, medical and call center
I have been reading more and more about companies who neglect customer service and get punished by losing customers and/or
TMC was featured on the front page of the business section of the Stamford Advocate newspaper today. It was also
Please enjoy my September, 2006 High Priority column from Customer Interaction Solutions Magazine. It was a real rush meeting Marc.