AI and the Future of Work are transforming numerous segments of the corporate world. Most recently, IT and HR support
Teradata announced the availability of Vantage Customer Experience (CX) to transform the customer experience at the world’s most innovative data-driven companies.
NVIDIA is not a name you might associate with telecom but everything you thought you knew is about to change.
Virtual Instruments today announced that it has become Virtana, a company focused on providing customers with robust AI-powered hybrid IT
Photo above: Invoca having some Halloween fun Last year in an article about speech analytics we told you 72 percent
There has been a lot of talk recently about Six Sigma being dead. This management philosophy championed by CEO Jack
We told you back in May Kustomer was reinventing CRM: “We are like Salesforce but 20 years newer and 20
Having been in the contact center space since before it was called call center or “anything center,” we tend to
Cortical.io says they deliver AI-based Natural Language Understanding (NLU) solutions which are quicker and easier to implement and more capable