Tag: ccaas

Voxbone Embraces BYoC for CCaaS, CPaaS or UCaaS

Voxbone Embraces BYoC for CCaaS, CPaaS or UCaaS

Let’s face it – there are many legitimate reasons to want to work with their choice of carriers across the
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Wow! Vonage Research Shows IVRs Can Annually Cost Businesses $262 per Customer

Wow! Vonage Research Shows IVRs Can Annually Cost Businesses $262 per Customer

According to Vonage research, 61% of consumers believe that reaching an IVR menu when calling a business makes for a
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We Broke the News on PureCloud – Now it’s a Serious Business for Genesys!

We Broke the News on PureCloud – Now it’s a Serious Business for Genesys!

In 2014, we broke the news about the launch of PureCloud – the Interactive Intelligence contact center on AWS. We
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Why Intermedia Acquired Cloud Contact Center Provider Telax

Why Intermedia Acquired Cloud Contact Center Provider Telax

Exactly one month ago we reported how Mark Sher, Vice President UC Product and Marketing at Intermedia explained how his
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