Tag: crm

SalesForce.com Meet Google AdWords

Please enjoy my September, 2006 High Priority column from Customer Interaction Solutions Magazine. It was a real rush meeting Marc.
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Lawyers and CRM

How often – seriously now – do we get to read stories that encompass both CRM and lawyers. Usually you
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Google Aided CRM

What happens when you use Google search technology to ferret out information hidden in your enterprise archives? According to this
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Verizon Wireless Does CRM

Perhaps one of the best CRM stories I have read recently was about Verizon Wireless and their new offerings for
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Oracle Buys Telephony@Work

After hearing rumors for many weeks this finally became reality. This purchase allows Oracle to get into the hosted contact
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Get Human

I recently came across a very funny video clip that teaches callers how to get right to a live operator.
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Channels

Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various
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Call Center Mexico

I was reading yet another article today from David Sims, this one focusing on VoIP security. It is quite good
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ATA Technology Forum

I will be speaking at the American Teleservices Association 2nd annual Technology Forum on April 25, 2006. I will be
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VoIP and CRM Happenings

My youngest daughter woke up a few times last night meaning of course I got a late start which translates
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