Tag: crm

Verizon Wireless Does CRM

Perhaps one of the best CRM stories I have read recently was about Verizon Wireless and their new offerings for
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Oracle Buys Telephony@Work

After hearing rumors for many weeks this finally became reality. This purchase allows Oracle to get into the hosted contact
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Get Human

I recently came across a very funny video clip that teaches callers how to get right to a live operator.
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Channels

Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various
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Call Center Mexico

I was reading yet another article today from David Sims, this one focusing on VoIP security. It is quite good
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ATA Technology Forum

I will be speaking at the American Teleservices Association 2nd annual Technology Forum on April 25, 2006. I will be
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VoIP and CRM Happenings

My youngest daughter woke up a few times last night meaning of course I got a late start which translates
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Call Center E-Learning

Here is an article I came across that talks about e-learning, call centers and service providers. I thought it was
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Salesforce.com Downtime

The February issue of Customer Interaction Solutions Magazine will see me write about the outages at Salesforce.com and even my
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West Buys Intrado

TMC’s Customer Interaction Solutions (CIS) Magazine has been ranking the teleservices outsourcers for more than two decades bestowing the coveted
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