Bandwidth and Ribbon Provide Real-Time 911 for Microsoft Teams

RELEASE: October 22, 2019

Ribbon Communications, the carrier and enterprise communications enablement company is working with CPaaS vendor Bandwidth to provide real-time emergency 911 (E911) support for Microsoft Teams Dynamic Emergency Calling for Direct Routing users. Microsoft Teams is a rapidly growing unified communications platform, used by more than 500,000 organizations worldwide.

Ribbon is one of the few vendors whose SBCs are officially certified by Microsoft for Microsoft Teams Direct Routing, a service connecting PSTN and endpoints to voice calling in Microsoft Teams to integrate voice services and enhance security. Bandwidth’s E911 dynamic, real-time location technology routes 911 calls based on the current location of callers and makes this information available to Public Safety Answer Points (PSAPs) for a faster emergency response. Bandwidth’s 911 experts have developed this new offering to work seamlessly with Ribbon’s Microsoft-certified SBCs for Microsoft Teams Dynamic Emergency Calling for Direct Routing.

Lydia Runnels, Bandwidth’s Vice President of Product Strategy

“As enterprises move to the cloud, 911 can be a real challenge,” said Lydia Runnels, Bandwidth’s Vice President of Product Strategy. “The modern workforce is more mobile and distributed than ever before. While this trend provides flexibility and opportunities for collaboration, it also creates challenges when determining precise caller location during emergencies. With our latest E911 innovation for Microsoft Teams, enterprises with Ribbon SBCs who’ve chosen Direct Routing for voice can ensure 911 calls are routed quickly and accurately based on real-time caller location information. In addition to helping to create a safer workforce, our technology helps enterprises meet new and existing state and federal regulations.” 

Patrick Joggerst, Chief Marketing Officer for Ribbon

“Bandwidth is a long-standing and valued Ribbon customer that has many of our solutions traversing its network; and we are delighted to partner with them to deliver critical E911 calling capabilities to one of the fastest-growing unified communications platforms in the world,” said Patrick Joggerst, Chief Marketing Officer for Ribbon. “This latest deployment with Bandwidth is further validation of our SBC’s market-leading capabilities. Our SBCs continue to protect and secure some of the largest communications networks in the world.”

Obviously, this is good news for customers as they need E911 and the fact that two leading communications companies are collaborating to make this location-based 911 solution is even better.

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