Americans were flooded with a record 5.7 billion robocalls last month — more than 17 per person in October — even as federal regulators try to crack down on the onslaught of prerecorded messages.
The all-time monthly high not only represents a 25% jump from the month prior but puts the U.S. on track for a blockbuster year in robocalls, according to a report from robocall-blocking app YouMail. With 49 billion robocalls tracked thus far this year, Americans have already received more robocalls than all of last year.
“October’s record robocall volume reminds us there’s a long way to go before the robocall problem is solved,” Alex Quilici, YouMail CEO, said in a statement. “It’s hard to imagine, but we are still on pace to wind up with nearly 60 billion calls to U.S. consumers this year.”
There may be a solution in sight!
Ribbon Communications Inc. today announced that Peerless Network, a leading-edge provider of telecommunications services and a global disruptor in the telecom industry delivering high-quality voice solutions for enterprise customers worldwide, is leveraging Ribbon’s industry-leading security technology to power its new offering designed to combat robocalling. Peerless CallTrue delivers its customers more power to fight unwanted robo and nuisance calls.
Through its call authentication (SHAKEN/STIR) standards, the FCC has mandated that service providers adopt SHAKEN/STIR as soon as possible to help mitigate robocalls and prevent bad actors from using caller ID spoofing. SHAKEN/STIR stands for Signature-based Handling of Asserted Information Using toKENs (SHAKEN) and the Secure Telephone Identity Revisited (STIR).
Peerless CallTrue goes beyond the FCC’s mandate and gives its customers additional technological means to fight robocalls by providing simple recorded messaging that asks callers to enter commands, such as “please press 2” to verify the caller is human. This significantly enhances productivity by eliminating time a business’ customer service or sales representatives spends on unwanted calls, and ensures that a business’ inbound call data is not skewed with spam calls.
“While competitors may claim to block robocalls, Peerless Network has added customer-first, cutting-edge technology from Ribbon to allow our end-users to leverage a much more advanced method to mitigate robocalls,” said John Barnicle, President and CEO of Peerless Network. “Peerless CallTrue is a pivotal component in transforming the SHAKEN/STIR era by enabling customers to take greater control over the calls their businesses receive.”
Ribbon’s SHAKEN/STIR solution includes new software functionality in its virtual and appliance-based SBC and its virtual Policy and Routing (PSX) solutions, which have been validated on their compliance to the caller authentication standards developed by the IETF and Alliance for Telecommunications Industry Solutions (ATIS).
Barnicle added, “Ribbon is a proven industry leader with a customer-first, innovative focus and we share those same values. Ribbon’s advanced technology for SHAKEN/STIR is a game-changer for businesses looking to effectively combat unwanted calls.”
“Peerless Network is already a leader when it comes to delivering their global customer base high-quality voice solutions, so it should come as no surprise that they would take a proactive leadership role in protecting their customers against one of the biggest problems facing the telecommunications industry,” said Steven Bruny, Interim Co-President and CEO of Ribbon. “In addition to being fully compliant with the FCC’s SHAKEN/STIR standards, they have gone even further to ensure the protection of their customers with their new Peerless CallTrue offering, which empowers Peerless customers with a better option than just blocking calls. We are delighted that they have entrusted our SHAKEN/STIR technology to help protect their customers from robocalls.”
Thankfully we have some of the smartest minds of the industry on the case… It would be great to bet back to the old days when we weren’t afraid to answer our phones due to a slew of automated messages.
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