Texting has become the way many people under 30 communicate and yet, the majority of landlines can’t handle SMS.
To solve the problem – Somos, Inc., a leading registry management and data solutions company, today announced it has updated the procedures to text enable Toll-Free Numbers. The new process follows an agreement between Somos and NetNumber that will integrate all members of the texting ecosystem, utilizing Somos’ Texting & Smart Services (TSS) Registry to validate subscriber assignment and authorization.
The new process also meets a Federal Communications Commission (FCC) mandate to confirm that a Toll-Free Number is active for voice service prior to authorizing a messaging provider’s text enablement request. Once the messaging provider has received the subscriber’s authorization and submits the text enablement request, the process will first confirm the Toll-Free Number is active for voice service. Upon confirmation, there is immediate text enablement of the Toll-Free Number, pending subscriber validation by the Responsible Organization (Resp Org).
“Toll-Free has evolved from simply voice communication into a more complete service that includes texting and multimedia,” said Ryan Karnas, Somos’ Director, Product Management. “This creates the need for full cooperation among service providers from previously unaligned businesses ad technologies. With this fully integrated texting ecosystem, Resp Orgs and participating Messaging Service Providers will benefit from supporting records and reporting, shorter activation times to expedite customer onboarding, and greater visibility into text enabled Toll-Free Numbers.”
NetNumber is making a lot of news lately – we broke the news they worked with Voipfuture on VoIP traffic routing just a few weeks back.
This text enablement news for people who would rather text than call the contact center.