TPx: Transforming Network and IT Systems to Better Serve SMB Customers

TPx, a leading managed services provider (MSP), is transforming its network and IT systems to better serve small and medium-sized businesses (SMBs). In a recent interview with VP of Solutions Marketing Shannon Graham and CMO Lauren Wickstead, they discussed the company’s evolution from a competitive local exchange carrier (CLEC) in California in 1998 to an MSP that offers a broad range of services to SMB customers. TPx is retooling its network systems, processes, products, and people to become more agile, eliminate the network, and focus on network and IT transformation. The goal is to be more than a CLEC and to offer more than just circuits.

“TPx is looking for representatives who can have a managed services discussion, not just about circuits,” said Wickstead. They are eliminating the network to become more agile and are focusing on network and IT transformation. They had homegrown systems but are making a transformation to ServiceNow and Salesforce to help in broadening their portfolio. TPx has hired new solution architects and a security overlay team to help close deals. Security is new for many telecom people, so TPx is growing with them. TPx also offers free cyberthreat and network assessment programs and brings in solution architects to get a foot in the door with security. The customers they target are companies with 100 to 2,000 employees. TPx will work with smaller companies, just not SOHO (small office/home office).

“TPx’s UCx voice solution is embedded in Webex, which we launched just before the pandemic,” said Wickstead. UCx with Webex transforms the way employees work with a single solution that includes video meetings, whiteboarding, secure messaging, file sharing, built-in call control functionality, and more, to increase employee productivity and streamline teamwork. The benefits of UCx with Webex include dozens of features in one app, enhanced teamwork and collaboration, custom design around teams, and the ability to use the tools (Google, Salesforce, Microsoft, and more) you like most. The solution also offers enterprise-grade security and compliance, integrated calling and call control, immediate access to new features and updates, and business continuity. This helped a lot of people with traditional PBXs keep business continuity.

Inbox detection and response is also a helpful addition to their portfolio, as TPx is helping clients comply with the Federal Trade Commission’s (FTC) Standards for Safeguarding Customer Information – the Safeguards Rule, for short.

As the name suggests, the purpose of the Safeguards Rule is to ensure that entities covered by the rule maintain safeguards to protect the security of customer information. The Safeguards Rule took effect in 2003, but after public comment, the FTC amended it in 2021 to make sure the rule keeps pace with current technology. While preserving the flexibility of the original Safeguards Rule, the revised rule provides more concrete guidance for businesses. It reflects core data security principles that all covered companies need to implement. The Safeguards Rule applies to financial institutions subject to the FTC’s jurisdiction and that aren’t subject to the enforcement authority of another regulator under section 505 of the Gramm-Leach-Bliley Act, 15 U.S.C. § 6805.

“The Safeguards Rule deadline is June 9th, 2023,” said Wickstead. “TPx has a partnership with the American Creditors and Collection Association to help their membership base prepare for the above timeline.” Shannon Graham noted that “Security can mean a lot of things to different people but at TPx, it’s about more than just installing firewalls and antivirus software. It’s about working with customers to understand their unique needs and risks and developing customized solutions to mitigate those risks.” TPx’s approach to security is reflective of its broader strategy of working closely with SMB customers to understand their needs and provide tailored solutions to help them achieve their goals.

One of TPx’s key service offerings for SMBs is its UCx voice solution, which is embedded in Webex. This solution provides a range of features to enhance collaboration and productivity, including video meetings, secure messaging, and file sharing. With UCx and Webex, employees have access to a single app that offers dozens of features, along with enterprise-grade security and compliance, integrated calling and call control, and the ability to use tools from a range of providers.

Overall, TPx’s transformation efforts are aimed at helping its partners help SMBs stay ahead of the curve when it comes to technology and security. With cybercrime on the rise and expected to cause $10.5 trillion in damages by 2025, according to a report by Cybersecurity Ventures, the stakes are high for businesses of all sizes. By partnering with TPx, SMBs can access customized solutions and expert guidance to help them mitigate their risks and achieve their goals. And with the Safeguards Rule deadline approaching, TPx’s partnership with the American Creditors and Collection Association provides an added level of support to help businesses comply with these important regulations.

In conclusion, TPx is committed to transforming its network and IT systems to better serve SMB customers. The company is retooling its network systems, processes, products, and people to become more agile, eliminate the network, and focus on network and IT transformation. TPx’s approach to security is reflective of its broader strategy of working closely with SMB customers to understand their unique needs and risks and developing customized solutions to mitigate those risks. As the threat of cybercrime continues to grow, TPx is well-positioned to help SMBs stay ahead of the curve and protect their businesses from the financial and reputational costs of a cyberattack. Finally, the company continues to receive industry recognition in telecom – specifically SD-WAN, as well as cybersecurity.


Aside from his role as CEO of TMC and chairman of ITEXPO, Rich Tehrani is CEO of RT Advisors and a Registered Representative with and offering securities through Four Points Capital Partners LLC (Four Points) (Member FINRA/SIPC). RT Advisors is not owned by Four Points.

RT-Advisors continues its mission of assisting tech companies in M&A and capital raising using our unique tech media background and relationships to aid companies to optimally position themselves. In addition, as of late we have been increasingly assisting fast-growing tech companies in obtaining non-dilutive capital. Please let us know if we can be of assistance. The above is not an endorsement or recommendation to buy/sell any security or sector mentioned. No companies mentioned above are current or past clients of RT Advisors.


 

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