I am involved with a webinar today _ I will be one of the speakers. The seminar is very interesting as it discusses how SOA, contact centers and multichannel integration all come together.
The company who is co-presenting the webinar with TMC is called M1 Global and I am pretty impressed with all they do. They have a different perspective on contact centers and tie together disparate elements more neatly.
Using drag-and drop visual modeling tools you have access to a carrier class contact management system that lives in the cloud. Well at least in this case the cloud is equipment collocated in the MCI network.
I would write more but I have to go practice and proof my slides. Hope to see you online today at 2:00 pm EST or sign up and view it on-demand.