TMC’s Customer Interaction Solutions (CIS) Magazine has been ranking the teleservices outsourcers for more than two decades bestowing the coveted Top 50 award to these companies. Another of our business units is the Internet Telephony brand. Sometimes these two brands cross over. This happens in the case of IP contact centers or hosted contact center solutions or call centers dedicated to telecommunications carriers.
Now we have yet another example as West Corporation a world leader in teleservices outsourcing has purchased Intrado a world leader in 911 solutions. There are many synergies between these two companies yet this is perhaps the most unlikely combinations of companies I can think of.
There are tremendous opportunities for both West and Intrado. It will be very interesting to see how this plays out.