Having been unfortunate enough to be part of an eight-hour weather-related delay as a passenger of flight #411 on January 4, 2014, my fellow JetBlue customers and I found out just how amazingly crappy the airline’s logistics and service levels could be.<\/p>\n
After we lost an entire work-day each, we waited yet another hour for luggage to come out – when it finally did it was for a different flight… A cancelled flight.<\/p>\n
Frequent tweets to the airline and calls from passengers met with rude responses infuriating my these passengers who tweeted about their experiences.<\/p>\n
Since I am on a business trip CES Las Vegas – I had no idea if I needed to buy clothes or not as the airline told me nothing. So I ended up shopping every day I have been here wasting precious time. You see, they told us in the Las Vegas baggage handling area that my bags would be delivered in a few hours. That was last Saturday. Now its Tuesday and I just got a message that my bags have been found… They are at JFK and to get more info I was told to call 1-800-Jet-Blue. They actually said I could come pick them up at the airport. Hello… Business trip. Las Vegas… Across the country.<\/p>\n
I have spent well over $1,000 on replacement items because of the airline’s incompetence and I get a standard 800 number to call?<\/p>\n
The airline just experienced a self-imposed reboot and this is the result. Really, it seems to be time for upper management to get a reboot in the ass as the board tells them they are fired.<\/p>\n
Now I am left with figuring out what to do. I have another suitcase worth of clothes but my glasses are in those newly found bags and I really want them. Other than missing my family, business travel doesn’t bother me too much. But this sort of incompetence shouldn’t be tolerated by a single customer.<\/p>\n
I am sure Madoff is reading about this in some cell right now and wondering how they get away with it.<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Having been unfortunate enough to be part of an eight-hour weather-related delay as a passenger of flight #411 on January 4, 2014, my fellow JetBlue customers and I found out just how amazingly crappy the airline’s logistics and service levels could be. After we lost an entire work-day each, we waited yet another hour for<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[216,172,215],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/10274"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=10274"}],"version-history":[{"count":1,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/10274\/revisions"}],"predecessor-version":[{"id":18885,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/10274\/revisions\/18885"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=10274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=10274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=10274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}