{"id":10923,"date":"2018-03-19T19:06:47","date_gmt":"2018-03-19T19:06:47","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/talkdesk_really_differentiates_with_enterprise_contact_center.html"},"modified":"2022-10-14T18:30:10","modified_gmt":"2022-10-14T22:30:10","slug":"talkdesk-really-differentiates-with-enterprise-contact-center","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/technology\/talkdesk-really-differentiates-with-enterprise-contact-center.html","title":{"rendered":"Talkdesk Really Differentiates with Enterprise Contact Center"},"content":{"rendered":"<p><a href=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/uploads\/Tiago%20Paiva-Rich-Tegrani.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/assets_c\/2018\/03\/Tiago Paiva-Rich-Tegrani-thumb-500x375-16279.jpg\" alt=\"Tiago Paiva-Rich-Tegrani.jpg\" width=\"500\" height=\"375\" \/><\/a><\/p>\n<p>In a short amount of time Talkdesk has amassed 1,400 global customers according to an exclusive interview we had with CEO,&nbsp;<span>Tiago Paiva (above left; Yours Truly on the right).<\/p>\n<p>We&#8217;ve followed his company&#8217;s progress since inception and through sheer will and a tremendous investment in engineering and development, the company has lured away many customers from not only legacy systems but other cloud providers. They bill themselves as a next-gen cloud using microservices, an API-driven CPaaS communication layer, built-in SMS, omnichannel and many integrations like Salesforce and ServiceNOW. They also have adopted the latest cybersecurity standards and guidelines such as SOCII, BPDR, HIPAA and PCI-DDS.<\/p>\n<p><strong>Talkdesk AppConnect<br \/><a href=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/uploads\/talkdesk-appconnect.png\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/assets_c\/2018\/03\/talkdesk-appconnect-thumb-500x272-16273.png\" alt=\"talkdesk-appconnect.png\" width=\"500\" height=\"272\" \/><\/a><\/strong><\/p>\n<p>Tiago explains much of the reason for the company&#8217;s rapid growth is due to the fact that nobody likes their contact center solutions. By focusing on things like quick set-up (about four weeks), free online training, AppConnect app store, custom dashboards, self-service changes and&nbsp; data-based routing, the company&#8217;s commitment to innovation is leading to market share gains.<\/p>\n<p><strong>Talkdesk Data-Based Routing<br \/><a href=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/uploads\/talkdesk-data-based-routing.png\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/assets_c\/2018\/03\/talkdesk-data-based-routing-thumb-500x281-16275.png\" alt=\"talkdesk-data-based-routing.png\" width=\"500\" height=\"281\" \/><\/a><\/strong><\/p>\n<p>In addition, the system has an average 4.22 MOS score, greater than 99.99% uptime and six global data centers.<\/p>\n<p>Customers include IBM, MongoDB and companies whose names we can&#8217;t disclose. We can tell you what areas they play in though. Top companies in social networking, burgers, lawn care and packaged goods.<\/p>\n<p><strong>Talkdesk Performace, Security and Partnership Information<br \/><a href=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/uploads\/talkdesk-performance-security-partnerships.png\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/assets_c\/2018\/03\/talkdesk-performance-security-partnerships-thumb-500x233-16277.png\" alt=\"talkdesk-performance-security-partnerships.png\" width=\"500\" height=\"233\" \/><\/a><\/strong><\/p>\n<p>The future for the company is more of a focus on AI as well as new integrations. Our favorite feature is data-based routing allowing a company to route calls not just based on skills but more exciting factors like past purchase history or anything else your company cares to use.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a short amount of time Talkdesk has amassed 1,400 global customers according to an exclusive interview we had with CEO,&nbsp;Tiago Paiva (above left; Yours Truly on the right). We&#8217;ve followed his company&#8217;s progress since inception and through sheer will and a tremendous investment in engineering and development, the company has lured away many customers<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[195,179,159,181,215,183,199,210,164,209,189,206,211,118,177,204,191],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/10923"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=10923"}],"version-history":[{"count":1,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/10923\/revisions"}],"predecessor-version":[{"id":11128,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/10923\/revisions\/11128"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=10923"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=10923"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=10923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}