{"id":10976,"date":"2019-03-19T09:46:44","date_gmt":"2019-03-19T09:46:44","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/omilia_conversational_ai_expands_into_cloud.html"},"modified":"2022-10-14T18:29:09","modified_gmt":"2022-10-14T22:29:09","slug":"omilia-conversational-ai-expands-into-cloud","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/call-center\/omilia-conversational-ai-expands-into-cloud.html","title":{"rendered":"Omilia Conversational AI Expands into Cloud"},"content":{"rendered":"<p>Omilia is a software company focusing on customer service automation. They have an AI system commercially deployed at large scale. They handle 100% of Royal Bank of Canada\u2019s traffic with a fully conversation voice assistant.<\/p>\n<p><a href=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/uploads\/Dimitris%20Vassos.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/assets_c\/2019\/03\/Dimitris Vassos-thumb-500x500-16828.jpg\" alt=\"Dimitris Vassos.jpg\" width=\"500\" height=\"500\" \/><\/a><\/p>\n<p>They provide on-premise and cloud solutions \u2013 with the latter becoming more strategic, thanks to customer requests. \u201cBig, gorilla enterprises are going cloud first,\u201d said Dimitris Vassos, CEO (above).<\/p>\n<p>&#8220;We are 160 people now and 60 people last year, we are in vertical takeoff,&#8221; said Dimitris.<\/p>\n<p>\u201cWe are not a start-up, we have mature management and are self-funded.\u201d Said Dimitris. \u201cWe have always delivered to market,&#8221; he says. We aren\u2019t about AI hype.\u201d<\/p>\n<p>The platform named DiaManT has speech rec, biometrics, IVR and NLP built-in. \u201cWe have a complete suite the customer needs to be successful with zero third-party components.\u201d<\/p>\n<p>They are working with banks, healthcare companies and insurance and typically these call centers have five million or more calls.<\/p>\n<p>Their biggest competitors are Google, Amazon, IBM and Nuance.<\/p>\n<p>ls for simple app building but as you get to a level where you can work in a bank, you need PCI compliance and a lot more complicated features.<\/p>\n<p><a href=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/uploads\/Quinn%20Agen.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/assets_c\/2019\/03\/Quinn%20Agen-thumb-500x500-16830.jpg\" alt=\"Quinn Agen.jpg\" width=\"256\" height=\"256\" \/><\/a><\/p>\n<p>Quinn Agen, Business Development Director (above) said \u201cIf you go around and ask for references cases studies of conversational solution in a call center with 70-80 million calls a year, no one has done it.\u201d \u201cExcept for us,\u201d added Quinn.<\/p>\n<p>You need 90-95% semantic accuracy to work in a call center for anything beyond a simple online flowers application explained Quinn.<\/p>\n<p>Dimitris explains that they like to be put in a bake-off situation where they typically do well.<\/p>\n<p>\u201cThe cloud is an accelerator, allowing a project which used to take 18 months to six months,\u201d said Dimitris. \u201cFor industries which have been pretrained, such as insurance, healthcare, etc., we can deploy very quickly,\u201d He added.<\/p>\n<p>\u201cIt\u2019s almost like a cut and paste,\u201d he exclaimed.<\/p>\n<p>This also scales fantastically for SMBs he said \u2013 like credit unions, he offered.<\/p>\n<p>We are working on partnerships with Twilio, RingCentral and others he explained.<\/p>\n<p>We want to tap into tier 2, not just big gorillas.<\/p>\n<p>The bottom line is this technology which has been perfected in large companies is now available to smaller companies thanks to cloud.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Omilia is a software company focusing on customer service automation. They have an AI system commercially deployed at large scale. They handle 100% of Royal Bank of Canada\u2019s traffic with a fully conversation voice assistant. They provide on-premise and cloud solutions \u2013 with the latter becoming more strategic, thanks to customer requests. \u201cBig, gorilla enterprises<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[194,179],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/10976"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=10976"}],"version-history":[{"count":2,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/10976\/revisions"}],"predecessor-version":[{"id":12833,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/10976\/revisions\/12833"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=10976"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=10976"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=10976"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}