{"id":10984,"date":"2019-03-23T17:37:13","date_gmt":"2019-03-23T17:37:13","guid":{"rendered":"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/nec_smart_workspace_is_a_millennial-friendly_ucaas_solution.html"},"modified":"2022-10-14T18:29:07","modified_gmt":"2022-10-14T22:29:07","slug":"nec-smart-workspace-is-a-millennial-friendly-ucaas-solution","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/technology\/nec-smart-workspace-is-a-millennial-friendly-ucaas-solution.html","title":{"rendered":"NEC Smart Workspace is a Millennial-Friendly UCaaS Solution"},"content":{"rendered":"

\"Ram<\/a><\/p>\n

NEC has transformed their portfolio with the NEC Smart Workplace, Ram Menghani, VP of Product Management explained in an in-person interview. We outlined the company\u2019s progress<\/a> last year and they come much farther since that meeting.<\/p>\n

The company has solutions in UCaaS, team collaboration, contact center and SIP trunking via their UNIVERGE Integration Platform (UIP) RAM explained.<\/p>\n

With 120 million global users and 20-30 million in the U.S., the company is looking to migrate the base to the cloud as soon as they can.<\/p>\n

\"nec1.PNG\"<\/p>\n

NEC is very focused on employee experience or EX as studies show, better EX means happier workers which in-turn means happier customers and better CX. They refer to this as Extreme CX.<\/p>\n

To this end, their NEC Smart Workspace powered by the UNIVERGE Integration Platform seems like the dream solution to keep workers happier.<\/p>\n

\"nec2.PNG\"<\/a><\/p>\n

It\u2019s an app which decides how people want to work, handles collaboration, books meetings, office parking, lockers and more.<\/p>\n

\"nex-extreme-cx.PNG\"<\/a><\/p>\n

Think of it as Corporate America intersecting with WeWork \u2013 allowing flexible, customizable workspaces.<\/p>\n

Ram said, \u201cCustomers have invested a lot of money in their business process such as CRM and our UNIVERGE Integration Platform is a very powerful tool with connectors that are APIs that function like an app store.\u201d He continued, \u201cThis allows a quick drag-and-drop business workflow without needing a developer or integrator.\u201d<\/p>\n

\"NEC<\/a><\/p>\n

He explained these tools allow them to build vertical solutions very quickly in areas like hospitality and retail.<\/p>\n

They are also adding biometrics and AI, allowing the further improvement of the employee experience. The goal is to ensure the employee has a better experience, so the customer does.<\/p>\n

As alluded to above, facial recognition, allows workers and guests to quickly check-in. A worker can be notified via email; or text when a guest arrives. Likewise, the conference room can be auto-reserved and biometric authentication allows seamless logins of the in-room collaboration tools without the need for user input.<\/p>\n

This technology also applies to communications endpoints in the office. \u201cWhen you go the phone \u2013 your extension comes with you,\u201d said Ram.<\/p>\n

\u201cIt\u2019s the Smart Workspace,\u201d he exclaimed.<\/p>\n

We asked how much of this is to be developed and how much is real today. We were told everything works as described but parking and locker reservations are in the works.<\/p>\n

\"Paul<\/a><\/p>\n

Paul Aiello Sr. Director Sales & Solution Development said, \u201dIn a retail application, you can get the age and other demographics of the people coming into your location.\u201d He continued, \u201cThis is the biggest differentiator \u2013 especially UNIVERGE Integration platform allowing us to build quick vertical apps like patient check-in.\u201d He concluded, \u201cThis can integrate with ERP, so people know who you are as you come in.\u201d<\/p>\n

Paul said, \u201cWe have 50 adapters for UIP. For Salesforce, Twitter, Amazon, Microsoft and others. For example, In a construction site, a face rec scan can upload to the cloud to be sure the person is wearing glasses and a hard had,\u201d He continued, \u201cAn alert goes to OSHA rep and others if something doesn\u2019t seem right. The solution also allows for dual-authentication as well as a time-clock.\u201d<\/p>\n

In addition, NEC has standard adapters such as UC and biometrics which they provide.<\/p>\n

Next, they plan to build more verticals such as a pilot at car dealerships. A Porsche dealer pilot allows reporting on people-count, gender, age, etc. You can also see where they spend the most time, known as \u201cdwell time.\u201d<\/p>\n

Toyota is also using the solution with the ability to throw in coupons and pull records on service history.<\/p>\n

\u201cThe concept is to go deep, not wide \u2013 to bridge our ecosystem together for seamless customer and employee experiences,\u201d said Paul.<\/p>\n

The bottom line here is NEC is doing an admirable job of fighting traditional UCaaS commoditization by providing more advanced and flexible solutions which tie into specific industries but more importantly, appeal to millennial workers who crave more workplace flexibility.<\/p>\n","protected":false},"excerpt":{"rendered":"

NEC has transformed their portfolio with the NEC Smart Workplace, Ram Menghani, VP of Product Management explained in an in-person interview. We outlined the company\u2019s progress last year and they come much farther since that meeting. The company has solutions in UCaaS, team collaboration, contact center and SIP trunking via their UNIVERGE Integration Platform (UIP)<\/p>\n","protected":false},"author":44,"featured_media":11717,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[171,179,159,202,182,183,199,164,209,118,177,190,191,192],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/10984"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=10984"}],"version-history":[{"count":2,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/10984\/revisions"}],"predecessor-version":[{"id":11722,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/10984\/revisions\/11722"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media\/11717"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=10984"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=10984"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=10984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}