{"id":12615,"date":"2019-06-10T16:16:02","date_gmt":"2019-06-10T16:16:02","guid":{"rendered":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/?p=12615"},"modified":"2022-10-14T18:28:49","modified_gmt":"2022-10-14T22:28:49","slug":"red-box-a-microsoft-preferred-telephony-partner-to-capture-voice-data","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/call-center\/red-box-a-microsoft-preferred-telephony-partner-to-capture-voice-data.html","title":{"rendered":"Red Box, a Microsoft Preferred Telephony Partner to Capture Voice Data"},"content":{"rendered":"\n<p><em>Partnership brings AI and digital transformation to the contact center and blends the best of marketing and sales automation.  <\/em><\/p>\n\n\n\n<p>Microsoft has selected <a href=\"http:\/\/www.tmcnet.com\/query\/SearchResults.aspx?searchstring=red+box&amp;type=phrase&amp;stem=True&amp;phonic=False&amp;fuzzy=0&amp;feeds=False&amp;area=0&amp;sort=date\">Red Box<\/a>, an <a href=\"http:\/\/www.customerzone360.com\/topics\/customer\/articles\/441634-recipients-the-2019-customer-products-the-year-award.htm#\">award-winning<\/a> platform for voice, as Preferred Telephony Partner to feed captured voice data into Microsoft Dynamics 365 Sales Insights. <\/p>\n\n\n\n<figure class=\"wp-block-embed-twitter wp-block-embed is-type-rich is-provider-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">\u201cOn behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Red Box with a 2019 Product of the Year Award,\u201d said Rich Tehrani, CEO, TMC.<a href=\"https:\/\/t.co\/IpTZQpKh0L\">https:\/\/t.co\/IpTZQpKh0L<\/a><a href=\"https:\/\/twitter.com\/hashtag\/voicefirst?src=hash&amp;ref_src=twsrc%5Etfw\">#voicefirst<\/a> <a href=\"https:\/\/t.co\/lS5SzKIWfD\">pic.twitter.com\/lS5SzKIWfD<\/a><\/p>&mdash; Red Box (@redboxrecorders) <a href=\"https:\/\/twitter.com\/redboxrecorders\/status\/1111310073278709760?ref_src=twsrc%5Etfw\">March 28, 2019<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Red Box\u2019s enterprise-wide voice capture, paired with the Sales Insights application, will deliver pivotal insights from the conversations sellers are having with their customers, leading to smarter and more effective coaching for the sellers, uncovering early trends, and boosting sales performance by analyzing call transcripts.<\/p>\n\n\n\n<p>Red Box will feed captured voice data into Microsoft Dynamics 365 Sales Insights and enrich the data set that Microsoft\u2019s AI solution can reason over, strengthening the quality of insights their joint customers can derive from their own data.<\/p>\n\n\n\n<p>The integration will assist sales managers to deliver smart\ncoaching to their sellers by generating insights from the rich conversations\nthat sellers have with their customers. By leveraging the enterprise-wide voice\nand rich metadata captured by Red Box paired with the Sales Insights\napplication, customers will benefit from both the call analytics at scale, as\nwell as the capability to play back individual calls through Dynamics 365.<\/p>\n\n\n\n<p>These voice capture capabilities will not only help managers\nuncover early trends to launch new sales training and sales motion\nopportunities for all sellers, but also allow looking at conversation styles\nand customer sentiment levels for different sellers and drill into a call\ntranscript for an individual seller. Managers can then provide coaching\ncomments at specific moments in a conversation guiding sellers to boost their\nsales performance. <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"694\" src=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2019\/06\/red-box-1024x694.jpg\" alt=\"\" class=\"wp-image-12617\"\/><\/figure>\n\n\n\n<p>\u2018We\u2019re delighted to be extending our partner ecosystem through\nthis integration with Microsoft and delivering such a valuable element of the\nDynamics 365 Sales Insights application,\u201d comments Richard Stevenson, Red Box\nCEO.<\/p>\n\n\n\n<p>\u201cRed Box\u2019s resilient and open voice platform provides a rich and high-quality voice data set.\u00a0 This, combined with the call intelligence capabilities of Dynamics 365 Sales Insights, enables sales teams to gain understanding of their customers by leveraging deep AI insights into customers\u2019 conversations. It also helps turn every seller into a high performer, providing coaching based on automatic capture and analysis of sales conversations that reveal customer sentiment and conversation effectiveness, which ultimately motivates and increases the performance of sales teams,\u201d adds Oren Ryngler, Director of PM for Microsoft Dynamics 365 for Sales and Sales Insights. <\/p>\n\n\n\n<p>This partnership brings digital transformation, artificial intelligence and the future of work to the contact center and blends the best of marketing and sales automation. Allowing companies the ability to better understand what is happening with customers means they can respond more quickly, with more confidence and secure better customer loyalty, sales and service.<\/p>\n\n\n\n<p>Where do organizations go to learn more about Digital Transformation? The world\u2019s only <a href=\"https:\/\/www.futureofworkexpo.com\/\">Future of Work Expo<\/a> (collocated with the <a href=\"http:\/\/www.itexpo.com\">ITEXPO <\/a>#TechSuperShow) of course. Feb 12-14, 2020 in Fort Lauderdale, Florida.\u00a0<a href=\"https:\/\/www.itexpo.com\/east\/registration.aspx\">Register now<\/a>\u00a0to attend. <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2019\/05\/itexpo-2019-hall-7.jpg\" alt=\"\" class=\"wp-image-12172\" srcset=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2019\/05\/itexpo-2019-hall-7.jpg 800w, https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2019\/05\/itexpo-2019-hall-7-768x576.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Partnership brings AI and digital transformation to the contact center and blends the best of marketing and sales automation. Microsoft has selected Red Box, an award-winning platform for voice, as Preferred Telephony Partner to feed captured voice data into Microsoft Dynamics 365 Sales Insights. Red Box\u2019s enterprise-wide voice capture, paired with the Sales Insights application,<\/p>\n","protected":false},"author":44,"featured_media":12616,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[179],"tags":[1918,280,1833,1832,284,2029,2028],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/12615"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=12615"}],"version-history":[{"count":2,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/12615\/revisions"}],"predecessor-version":[{"id":12620,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/12615\/revisions\/12620"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media\/12616"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=12615"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=12615"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=12615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}