{"id":13284,"date":"2014-12-16T15:50:08","date_gmt":"2014-12-16T15:50:08","guid":{"rendered":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/thoughts_on_thinkgeek_customer_service.html"},"modified":"2022-10-14T18:31:56","modified_gmt":"2022-10-14T22:31:56","slug":"thoughts-on-thinkgeek-customer-service","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/e-commerce\/thoughts-on-thinkgeek-customer-service.html","title":{"rendered":"Thoughts on ThinkGeek Customer Service"},"content":{"rendered":"<p><a href=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/uploads\/think-geek-queue-time-chat.png\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/assets_c\/2014\/12\/think-geek-queue-time-chat-thumb-500x205-14168.png\" alt=\"think-geek-queue-time-chat.png\" width=\"500\" height=\"205\" \/><\/a><\/p>\n<p>I&rsquo;m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn&rsquo;t get a response. They do say there is a 48-hour window which technically ends tomorrow but I&rsquo;m not very patient.<\/p>\n<p>Interestingly the hold time via phone is 88 minutes for the 11<sup>th<\/sup> person in the queue. The hold time for chat is shorter &ndash; I&rsquo;m 44<sup>th<\/sup> in the queue and the hold time is around 24 minutes. That&#8217;s under 30 seconds per person, as opposed to eight minutes by phone.<\/p>\n<p>During the holidays I suggest companies answer email more quickly, otherwise impatient customers like me get frustrated and tie up the phone and chat queue simultaneously.<\/p>\n<p>One other thought &#8211; their on-hold music is atrocious. Waterboarding has nothing on the ThinkGeek hold-music DJ.<\/p>\n<p>Having said that I really do love the site but even though I am a fan of Star Wars and Star Trek &#8211; (does that make me ambi-geekstrous?) I think they overdo the amount of merchandise devoted to these and other TV shows\/movies. I prefer more gadgets. Then again, the reason for this focus is likely because these items can&#8217;t easily be found less expensively on Amazon.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&rsquo;m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn&rsquo;t get a response. They do say there is a 48-hour window which technically ends tomorrow but I&rsquo;m not very patient. Interestingly the hold time via phone is 88 minutes for the 11th person in the queue.<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[157,179,215,1],"tags":[],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/13284"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=13284"}],"version-history":[{"count":1,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/13284\/revisions"}],"predecessor-version":[{"id":18713,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/13284\/revisions\/18713"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=13284"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=13284"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=13284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}