{"id":13501,"date":"2019-07-10T09:00:11","date_gmt":"2019-07-10T09:00:11","guid":{"rendered":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/?p=13501"},"modified":"2022-10-14T18:28:38","modified_gmt":"2022-10-14T22:28:38","slug":"inference-solutions-brings-future-of-work-chatbot-to-whatsapp","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/fow\/inference-solutions-brings-future-of-work-chatbot-to-whatsapp.html","title":{"rendered":"Inference Solutions Brings Future of Work Chatbot to WhatsApp"},"content":{"rendered":"\n

Inference Solutions<\/a>, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that its platform now enables virtual agents to provide customer care over the popular WhatsApp messaging application. <\/p>\n\n\n\n

With\nover a billion users<\/a> across 180 countries, WhatsApp\u2019s\nubiquity makes it an ideal messaging platform for reaching customers across the\nglobe, particularly in countries where mobile devices are the preferred (and in\nsome cases, the only) means of connecting to the internet. Using Studio to\nbuild and deploy intelligent virtual agents on WhatsApp will enable businesses\nto connect seamlessly with customers to provide support, facilitate educational\ncampaigns and even convert sales directly on the platform.<\/p>\n\n\n\n

\u201cThis new engagement channel opens up new opportunities\nfor our consumer brand partners to deepen their connections with customers in various\nAfrican countries, especially emerging nations where many rely on mobile\ndevices as their primary internet connection,\u201d said  Christian Mouton, Chief Digital\nOfficer at Wunderman South Africa. \u201cWe are thrilled to partner with Inference\nto bring intelligent virtual agent capabilities to our customers via WhatsApp\u2019s\nB2C ecosystem.\u201d<\/p>\n\n\n\n

Studio 6.2 enables businesses to create WhatsApp messaging tasks and instruct their virtual agents to respond to their customers via the WhatsApp messaging interface. Bringing text-based NLP capabilities to the WhatsApp messaging platform enables swift and direct resolution to even the most complex customer queries. In cases where further education and\/or interaction is required, businesses can both send and receive rich media, including images, PDF attachments and even video files.<\/p>\n\n\n\n

In addition to the WhatsApp integration, Studio 6.2 brings key\nnatural language processing (NLP) enhancements with deeper support for\nDialogflow, including phrase hints as part of Studio\u2019s Open Form node. Phrase\nhints improve the accuracy of speech recognition via the ability to send a list\nof phrases with each request.<\/p>\n\n\n\n

Studio 6.2 also includes new natural language tasks that use\npre-built Dialogflow agents to automate appointment scheduling with Google\ncalendar and display locations using Google maps.<\/p>\n\n\n\n

Studio\u2019s underlying speech platform has also been fine-tuned to\nimprove the way barge-in behavior is handled in noisy environments. This\nimproves the overall customer experience when using the NLP functionality\nwithin Studio.<\/p>\n\n\n\n

Lastly, Studio now offers 59 new voices, comprised of a combination of Google WaveNet and Standard voices across a dozen different languages. These new voices are available as part of the NLP session class within their respective regional and global Google voice packages.<\/p>\n\n\n\n

We feel the integration of NLP into popular social platforms is a giant leap forward allowing companies to conduct business seamlessly where customers and prospects spend their time. By merging AI and ML with customer contact Inference Solutions is enabling the future of work.<\/p>\n\n\n\n

Where do organizations go to learn more? The world\u2019s only Future of Work Expo<\/a> (collocated with the ITEXPO <\/a>Digital Transformation #TechSuperShow) of course. Feb 12-14, 2020 in Fort Lauderdale, Florida. <\/p>\n\n\n\n

\"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that its platform now enables virtual agents to provide customer care over the popular WhatsApp messaging application. With over a billion users across 180 countries, WhatsApp\u2019s ubiquity makes it an ideal messaging platform for reaching customers across the globe,<\/p>\n","protected":false},"author":44,"featured_media":13539,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[155],"tags":[1267,1900,1899,2206],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/13501"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=13501"}],"version-history":[{"count":2,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/13501\/revisions"}],"predecessor-version":[{"id":13540,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/13501\/revisions\/13540"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media\/13539"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=13501"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=13501"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=13501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}