{"id":14274,"date":"2019-09-12T00:00:32","date_gmt":"2019-09-12T00:00:32","guid":{"rendered":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/?p=14274"},"modified":"2022-10-14T18:27:48","modified_gmt":"2022-10-14T22:27:48","slug":"zoho-one-adds-process-automation-sso-and-blockchain-support","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/technology\/zoho-one-adds-process-automation-sso-and-blockchain-support.html","title":{"rendered":"Zoho One adds Process Automation, SSO and Blockchain Support"},"content":{"rendered":"\n<p>Zoho has upgraded Zoho One,&nbsp;the self-described operating system for businesses that is designed to run an entire organization\u2014from sales and marketing, finance and HR, operations and business intelligence, and more\u2014all&nbsp;on a unified technology platform. Added is a new business workflow management application, Orchestly, that lets customers effortlessly create, manage, and optimize their business processes through a drag-and-drop interface. In the two years since its launch, Zoho One&nbsp;has seen considerable growth and now serves more than 20,000 customers. <br> Approximately 25 percent of Zoho One customers use more than 25 applications on the platform and more than 50 percent utilize beyond 16 applications. These are pretty impressive numbers. <\/p>\n\n\n\n<p>Zoho One consists of over 45 applications, along with several built-in services including AI, Business Intelligence, Messaging, Search, and more. Zoho One is&nbsp;today a customizable, extendable, and integratable platform all at the same cost to customers.<br>\n&#8220;Technology is supposed to help businesses. Instead, it has evolved into a\ncomplex beast customers have to tame\u2014from juggling apps from multiple vendors\nto trying to solve the multi-app integration puzzle to dealing with vendors\nforcing customers into expensive, lengthy contracts. The technology industry\nhas gone too far down this path and this has to change,&#8221; said Raju\nVegesna, Zoho&#8217;s Chief Evangelist. &#8220;With Zoho One, we want to change all of\nthat. It&#8217;s a technology platform to run your entire business with a vendor that\nis easy to do business with and you can trust. With Zoho One, you are not just\nlicensing technology. You are licensing peace of mind.&#8221;<\/p>\n\n\n\n<iframe loading=\"lazy\" frameborder=\"0\" width=\"600\" height=\"360\" scrolling=\"no\" src=\"\/\/www.tmcnet.com\/tmc\/videos\/videoiframe.aspx?vid=6829&amp;width=600&amp;height=360\"><\/iframe>\n\n\n\n<p><strong>Above: An interview we conducted Raj Sabhlok, President, Zoho from 2012<\/strong><br> <strong>Here are the new features:<br> <em>Communications<\/em><\/strong><\/p>\n\n\n\n<ul><li>PhoneBridge,\nZoho&#8217;s telephony platform, which integrates over 50 telephony vendors on one\nside and several Zoho applications on the other side, is now available within\nZoho One.<\/li><li>PhoneBridge\nintegration enables telephony in Zoho apps like CRM and Recruit. It allows\ncustomers to make calls from Zoho apps, and provides contextual information on\nincoming calls. Enabling PhoneBridge will give users&nbsp;context for all\nincoming calls from Zoho CRM, Zoho Recruit, Zoho Mail, and 20+ other\napps.&nbsp;<\/li><\/ul>\n\n\n\n<p><br>\n<strong>Single Sign-on<\/strong><\/p>\n\n\n\n<ul><li>The new Single Sign-On service from Zoho One allows customers to integrate any third-party applications onto their Zoho account. Zoho Single Sign-On now supports around 50 third-party applications and is growing day-to-day.<\/li><li>Zoho&#8217;s SSO works with third-party systems like active directory, meaning it can integrate nicely with larger organizations.<\/li><li>Zoho One admins can now enforce YubiKey authentication as an added factor for increased security, on top of existing multi-factor authentications already supported.<\/li><\/ul>\n\n\n\n<p><br>\n<strong>App Management and Provisioning<\/strong><\/p>\n\n\n\n<ul><li>Zoho\nOne currently enables provisioning for all 45+ Zoho apps. This is now being\nextended to custom apps created through Zoho Creator as well as external apps\navailable through Zoho Marketplace.&nbsp;<\/li><li>Zoho,\nthird-party, custom, and SSO apps can be provisioned either individually to\nusers or as groups conditionally provisioned with custom criteria.<\/li><li>Zoho\nOne&#8217;s new Admin Panel with dashboards and reports allows admins to monitor user\nactivity and app usage, enabling them to find and manage underutilized\nresources. Admins also get extensive reports on user management, sign-in\nactivity, app usage, and account security.<\/li><\/ul>\n\n\n\n<p><br>\n<strong>Business Workflow Management<br>\n<em>Orchestly<\/em><\/strong><\/p>\n\n\n\n<ul><li>With\nan intuitive drag-and-drop interface, Orchestly enables managers with no coding\nskills to define processes with little effort.<\/li><li>Using\nOrchestly, managers and administrators can automate and run their regular\nworkflows, including cross-departmental workflows such as purchase approvals,\ncontent publishing, asset management, and onboarding.<\/li><li>In\nthe case of onboarding a new employee, the recruitment, interview, offer\nsubmission, and onboarding is handled across the recruiting department, HR\ndepartment, legal department, and whatever team the applicant is joining.\nBecause so many departments and applications are involved in this process, Orchestly\nis able to cut across these various teams and applications to create\ncomprehensive workflows and automate complex processes.&nbsp;<\/li><li>Onboarding\na new employee involves multiple departments, each potentially with their own\nworkflows. Orchestly is able to manage and automate a process that bridges each\nof those departments and their workflows.<\/li><\/ul>\n\n\n\n<p><br>\n<strong>Products and Services Innovations<br>\n<em>Zoho Sign<\/em><\/strong><\/p>\n\n\n\n<ul><li>The\nenhanced Zoho Sign now provides an additional level of verification for\ncustomers by adopting blockchain-based timestamping through Ethereum, the\nglobally accepted, open-source platform.&nbsp;<\/li><li>Whenever\na document is signed using Zoho Sign, an Ethereum transaction will happen in\nthe background, to which the hash of the signed document will be added to the\ntransaction notes.&nbsp;<\/li><\/ul>\n\n\n\n<p><br>\n<strong>All Levels of Support<\/strong><\/p>\n\n\n\n<ul><li>Zoho\nOne offers free Concierge service, where potential customers can&nbsp;consult\nwith the Zoho team to better understand how Zoho One can help their business.<\/li><li>Additionally,\nZoho is introducing Jumpstart for Zoho One, helping customers through their\ninitial implementation. All Zoho One customers are provided support,\nout-of-the-box, but now enterprise customers can request premium support.<\/li><\/ul>\n\n\n\n<p> &#8220;Simply put, Zoho One is&nbsp;the operating system for every need our company has across the board. Our network of answering services, business process outsourcing, and contact centers requires us to work remotely to see our daily business operate at peak capacity. Zoho One was built to facilitate that need. We use the platform for everything \u2014 from Analytics to CRM to Desk \u2014 and it continues to impress us with new additions while staying at the same price-point. When we first started using Zoho One, the suite instantly became an integral way of how we managed customer relationships and employee productivity,&#8221; said Marc Fishman, Director of Marketing at One, Inc. &#8220;With the most recent Zoho One updates, we plan to continue growing our company footprint while running a smart, insightful, and customer-focused business. We are especially excited for Orchestly and PhoneBridge, both applications will particularly advance our complex workflows, enabling more in-context and seamless cross-department collaboration. Zoho One is a complete and total game-changer for nearly any business&#8230; especially ours.&#8221;&nbsp;<\/p>\n\n\n\n<p><br>In an age where app stores and integration increases cost and complexity, possibly at the risk of security, Zoho One is bucking the trend by integrating a suite of business apps into one smooth package where the apps are designed to play nicely with one another. This remains the case when there are upgrades as an improvement in one application should work more seamlessly with others than if they were purchased from a 3rd-party store.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zoho has upgraded Zoho One,&nbsp;the self-described operating system for businesses that is designed to run an entire organization\u2014from sales and marketing, finance and HR, operations and business intelligence, and more\u2014all&nbsp;on a unified technology platform. Added is a new business workflow management application, Orchestly, that lets customers effortlessly create, manage, and optimize their business processes through<\/p>\n","protected":false},"author":44,"featured_media":14276,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[118],"tags":[1019,281,2231,29,2369],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/14274"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=14274"}],"version-history":[{"count":2,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/14274\/revisions"}],"predecessor-version":[{"id":14277,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/14274\/revisions\/14277"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media\/14276"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=14274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=14274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=14274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}