{"id":15422,"date":"2019-11-14T08:00:34","date_gmt":"2019-11-14T13:00:34","guid":{"rendered":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/?p=15422"},"modified":"2022-10-14T18:27:38","modified_gmt":"2022-10-14T22:27:38","slug":"15422","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/unified-communications\/15422.html","title":{"rendered":"Phone.com adds CRM and AI Capability with Sam.AI"},"content":{"rendered":"\n

Phone.com<\/a> has announced that its platform now integrates of SAM.AI,<\/a> a network-powered CRM platform that leverages AI.<\/p>\n\n\n\n

The company says it “humanizes the CRM experience.”<\/p>\n\n\n\n

Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance.<\/p>\n\n\n\n

Anyone can try the service for free.<\/p>\n\n\n\n

Using\nPhone.com APIs, SAM integrations blend real-time call data with live CRM\nrecords, providing detailed sales activity metrics and reporting. The company\u2019s\nvoice-activated conversational AI lets executives get detailed sales activity\nmetrics and reporting by simply asking a question about their team’s call\nperformance. <\/p>\n\n\n\n

SAM is built from the ground up utilizing several branches of NLP and NLU and is continuously learning in order to process, analyze, extract, and present your data in a format that mirrors the natural ebb and flow of real conversation. Designed to deliver data at any time in the easiest and quickest way possible, SAM offers the familiarity of cloud-based applications with the option to also conversate (talk\/type) with data.\u00a0<\/p>\n\n\n\n

Automation\nand AI help managers preserve their most precious commodity: time. <\/p>\n\n\n\n

\"\"
Ari Rabban, chief executive officer, Phone.com <\/figcaption><\/figure><\/div>\n\n\n\n

\u201cFor\nsupport personnel, operators, customer service and human resource supervisors\nwhose job it is to maintain the integrity of customer interactions, SAM\nprovides the competitive advantage of insight to all of a company\u2019s voice\ninteractions and related activity,\u201d said Ari Rabban, chief executive officer,\nPhone.com. <\/p>\n\n\n\n

\u201cUsing\nadvanced artificial intelligence technology, SAM provides businesses with a\nunique opportunity to not just get their hands-on data, but a means to easily\nconsume and utilize insights that help them grow,\u201d said Raz Choudhury, chief\nexecutive officer and co-founder, SAM.AI. \u201cSAM humanizes the CRM experience\nwith its voice-enabled conversational AI and has evolved beyond traditional\ncustomer relationship management solutions into the world\u2019s first\nnetwork-powered relationship management platform.\u201d <\/p>\n\n\n\n

\"\"
Raz Choudhury, chief executive officer and co-founder, SAM.AI <\/figcaption><\/figure><\/div>\n\n\n\n

\u201cSuccessful\nsales-driven organizations are always looking for an edge to stay one step\nahead of competitors, and SAM is a conduit for communicating business\nintelligence,\u201d added Rabban. \u201cFor channel partners and managed services\nproviders that must continuously innovate to distinguish themselves in a very\ncrowded market, the combination of SAM and Phone.com adds a compelling value\nproposition to their services portfolio that will attract the small to\nmedium-sized businesses they covet as customers.\u201d<\/p>\n\n\n\n

For\nsmall business owners, entrepreneurs and executives who need scalable, reliable\ncommunications technology to support a multi-generational workforce comprised\nof mobile, remote and in-house employees, Phone.com\u2019s award-winning cloud-based\nbusiness phone system keeps your team connected without being tied to a single\ndesk or location. <\/p>\n\n\n\n

\u201cIntegrating SAM into the Phone.com platform exemplifies our commitment to empowering small businesses with tools that enable agility, simplifying access to operational intelligence that is based on credible, current information, a critical element in delivering positive customer experiences,\u201d said Rabban.\u00a0<\/p>\n\n\n\n

This is exciting news for both companies and is an extension of the API strategy Phone.com is using to differentiate itself. We covered this <\/a>in April. <\/p>\n\n\n\n

In addition, we see this integration of these services as the definition of the future of work<\/a> – in this case, merging the best of AI and human intelligence into a seamless solution which increases the value and productivity of workers.<\/p>\n\n\n\n

Come see Phone.com, a gold sponsor of ITEXPO <\/a>– along with every <\/span>vendor that matters in the UC and tech space.<\/p>\n\n\n\n

This is where organizations with $8.5 billion in total buying power plan their 2020 budgets<\/strong>.<\/p>\n\n\n\n

Where they learn about the latest in everything business tech\u2026\u00a0CPaaS, Collaboration, UCaaS,\u00a0the Channel<\/a>,\u00a0IT, IOT,\u00a0Edge<\/a>, Cybersecurity, AI,\u00a0SD-WAN<\/a>,\u00a0and the\u00a0Future of Work.<\/a><\/p>\n\n\n\n

The world\u2019s only ITEXPO<\/a> <\/strong>#TechSuperShow, Feb 12-14, 2020 Fort Lauderdale, FL.<\/p>\n\n\n\n

In addition, come meet with industry leaders\u2026 Cisco, Google, BlueJeans, Intrado, Google, Konftel, Oracle, Singtel, Telstra, Windstream Enterprise, Yealink and\u00a0more<\/a>!<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

Phone.com has announced that its platform now integrates of SAM.AI, a network-powered CRM platform that leverages AI. The company says it “humanizes the CRM experience.” Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance. Anyone can try the service for free. Using Phone.com APIs,<\/p>\n","protected":false},"author":44,"featured_media":15427,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[177],"tags":[1918,1899,2544,1697],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/15422"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=15422"}],"version-history":[{"count":2,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/15422\/revisions"}],"predecessor-version":[{"id":15428,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/15422\/revisions\/15428"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media\/15427"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=15422"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=15422"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=15422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}