{"id":16419,"date":"2020-01-29T14:50:34","date_gmt":"2020-01-29T19:50:34","guid":{"rendered":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/?p=16419"},"modified":"2022-10-14T18:26:56","modified_gmt":"2022-10-14T22:26:56","slug":"lumenvox-advanced-biometric-authentication-suite-version-8-arrives","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/call-center\/lumenvox-advanced-biometric-authentication-suite-version-8-arrives.html","title":{"rendered":"LumenVox Advanced Biometric Authentication Suite Version 8 Arrives"},"content":{"rendered":"\n<p>Recently we broke the news on the <a href=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/unified-communications\/aculab-helps-ipi-reduce-call-center-identity-verification-time-from-38-to-5-seconds.html\">Aculab biometric <\/a>solution which could shave 30 seconds off authentication per call. This sort of savings can be incredibly helpful to the bottom line as well as to customer satisfaction.<\/p>\n\n\n\n<p>As a result, these sorts of solutions are blossoming in the industry.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.tmcnet.com\/query\/searchresults.aspx?searchstring=LumenVox+&amp;Action.x=0&amp;Action.y=0\">LumenVox<\/a>&#8216; Version 8 <a href=\"http:\/\/www.tmcnet.com\/usubmit\/2020\/01\/29\/9088920.htm\">harnesses<\/a> the power of artificial intelligence and biometrics to simplify the customer-agent interaction. The existing, vulnerable security practices of call centers are strengthened with quick, effortless, and compliant multifactor biometric authentication. The identity of customers may now be validated easily and securely with the human voice.<\/p>\n\n\n\n<p>The Version 8 Suite takes advantage of years of development, testing and\nexpertise&#8211;and enters 2020 with more customer conveniences and improved user\ninterfaces, enabling a variety of multi-modal solutions with the following:<\/p>\n\n\n\n<p>Core Components<\/p>\n\n\n\n<ul><li>A core <strong>authentication engine<\/strong>, faster,\nmore sophisticated and more accurate than ever before. It is reintroduced with\npassive integration, built on the latest Deep Neural Network (DNN) technology,\nwhich enables automated fraud scanning.<\/li><li>A state-of-the-art <strong>web service platform<\/strong>.\nIts capabilities cater to midsized call centers, with the upgraded capacity to\nhandle hundreds of calls in parallel.<\/li><\/ul>\n\n\n\n<p>Autonomous Agent Control<\/p>\n\n\n\n<ul><li><strong>LumenVox\nAgent Desktop Portal<\/strong>&nbsp;is now a tried, tested and true\npowerhouse for call agents&#8211;complete with an improved user interface. This\nportal automates the caller verification process, creating a streamlined\nworkflow for caller agents. It provides an intuitive interface for the contact\ncenter agent. The easy integration results in significant cost-savings and a\nquick rollout for the entire solution.<\/li><\/ul>\n\n\n\n<p>Fraud Detection<\/p>\n\n\n\n<ul><li><strong>LumenVox\nFraud Scanner<\/strong>&nbsp;provides fraud alerts and automatic\nmatching of voiceprints against a carefully-curated fraudster watchlist. It\nworks 24\/7 so the fraud team doesn&#8217;t have to\u2014utilizing continuous enrollment,\nverification adaptation and enrichments of voiceprints to quickly identify\nfraudsters.<\/li><\/ul>\n\n\n\n<p>With Version 8 enterprises can now rely confidently upon passive and\nactive voice biometrics instead of weak passwords and pins. Version 8 is now\navailable worldwide.<\/p>\n\n\n\n<p><strong>See the ONLY UCaaS, CPaaS and Collaboration vendors that&nbsp;<a href=\"https:\/\/www.itexpo.com\/east\/exhibitor-list.aspx\">matter&nbsp;<\/a>at the&nbsp;<\/strong><a href=\"http:\/\/www.itexpo.com\/\"><strong>ITEXPO<\/strong><\/a><strong>&nbsp;#TECHSUPERSHOW<\/strong>:<\/p>\n\n\n\n<p>Amazon, Cisco, Google, IBM, 8\u00d78, ClearlyIP,\u00a0Avaya, Vonage, 8\u00d78, Comcast Business, BlueJeans, CoreDial, Dell, Edify, Epygi, FreeSWITCH, Grandstream, Granite,\u00a0Intrado, Frontier Business, Fujitsu, Jenne, West, Konftel, Intelisys, Martello, NetSapiens, OOMA, Oracle, OpenVox, Peerless Network, Phone Sentry, Phone.com, Poly, QuestBlue, RingByName, Sangoma, SingTel, Spracht, Spectrum, Sprint, Tallac, Tech Data, Telarus, TCG, Teledynamics, Teli, Telinta, Telispire, Telstra, Unified Office, Vital PBX, VoIP Supply, Voxbone, VoIP.MS, Windstream, XCALY, XORCOM, Yealink, Yubox, and ZYCOO.\u00a0<a href=\"https:\/\/www.itexpo.com\/east\/exhibitor-list.aspx\"><strong>Full List.<\/strong><\/a><\/p>\n\n\n\n<p><strong>Join others with $8.5B+ in IT buying power who plan 2020 budgets! Including 3,000+ resellers!<\/strong><\/p>\n\n\n\n<p>A unique experience with a collocated&nbsp;<a href=\"http:\/\/www.futureofworkexpo.com\/\">Future of Work Expo<\/a>,&nbsp;<a href=\"http:\/\/www.sdwanexpo.com\/\">SD-WAN Expo<\/a>,&nbsp;and&nbsp;<a href=\"http:\/\/www.mspexpo.com\/\">MSP Expo<\/a>\u2026<\/p>\n\n\n\n<p>Feb 11-14, 2020, Fort Lauderdale, FL.\u00a0<a href=\"https:\/\/www.itexpo.com\/east\/registration.aspx\">Register now<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"640\" src=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2019\/11\/itexpo-techsupershow-2019.jpg\" alt=\"\" class=\"wp-image-15557\" srcset=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2019\/11\/itexpo-techsupershow-2019.jpg 1000w, https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2019\/11\/itexpo-techsupershow-2019-768x492.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Recently we broke the news on the Aculab biometric solution which could shave 30 seconds off authentication per call. This sort of savings can be incredibly helpful to the bottom line as well as to customer satisfaction. As a result, these sorts of solutions are blossoming in the industry. LumenVox&#8216; Version 8 harnesses the power<\/p>\n","protected":false},"author":44,"featured_media":16420,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[179],"tags":[2336,280,281,2697,2698],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/16419"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=16419"}],"version-history":[{"count":1,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/16419\/revisions"}],"predecessor-version":[{"id":16421,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/16419\/revisions\/16421"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media\/16420"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=16419"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=16419"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=16419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}