{"id":16916,"date":"2020-03-20T20:13:43","date_gmt":"2020-03-21T00:13:43","guid":{"rendered":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/?p=16916"},"modified":"2022-10-14T18:26:50","modified_gmt":"2022-10-14T22:26:50","slug":"uplevel-systems-brings-flexibility-stickiness-and-profits-to-msps","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/msp\/uplevel-systems-brings-flexibility-stickiness-and-profits-to-msps.html","title":{"rendered":"Uplevel Systems Brings Flexibility, Stickiness and Profits to MSPs"},"content":{"rendered":"\n<p><a href=\"http:\/\/www.tmcnet.com\/query\/SearchResults.aspx?searchstring=Uplevel+Systems&amp;type=phrase&amp;stem=True&amp;phonic=False&amp;fuzzy=0&amp;feeds=True&amp;area=0&amp;sort=date\">Uplevel Systems<\/a> is looking to change the model for providing managed services. If you think about the MSP business, you provide ongoing IT and cybersecurity services but from time-to-time, your customers need to make large outlays for equipment such as routers and firewalls.<\/p>\n\n\n\n<p>MSPs want as much of their business as MRR because it is not only predictable but it also increases valuation. In rough numbers if break\/fix EBITDA is worth about 6x in an M&amp;A transaction, MRR could be worth 8x. Of course, there are many other variables to consider in M&amp;A such as geographic location of the MSP, growth rate, specialization, customer churn, size of the MSP, etc. The point is, MRR is the best type of revenue.<\/p>\n\n\n\n<p>Uplevel helps improve MSP margins, revenue and stickiness. Their appliance provides Active Directory, SD-WAN, file server, cloud backup, advanced firewall, WiFi, routing, switching, VoIP, site-to-site &amp; client VPN, remote management and notifications.<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Active Directory Domain Controller Uplevel System integration.\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/S6to0VWxj8M?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Like Datto, the solution is not sold retail &#8211; just via the MSP market&#8230; Pricing is set by the MSP. The hardware is paid for as a service &#8211; by the customer to the MSP and by the MSP to Uplevel.<\/p>\n\n\n\n<p>The more services that are turned on per user, the higher the cost.<\/p>\n\n\n\n<p>The MSP is able to see a dashboard of their customers and their respective services. They can further drill-down to see the details.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2320\" height=\"1066\" src=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/03\/uplevel-dashboard-1.png\" alt=\"\" class=\"wp-image-16917\" srcset=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/03\/uplevel-dashboard-1.png 2320w, https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/03\/uplevel-dashboard-1-768x353.png 768w, https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/03\/uplevel-dashboard-1-1536x706.png 1536w, https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/03\/uplevel-dashboard-1-2048x941.png 2048w\" sizes=\"(max-width: 2320px) 100vw, 2320px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2236\" height=\"662\" src=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/03\/uplevel-dashboard-2.png\" alt=\"\" class=\"wp-image-16918\" srcset=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/03\/uplevel-dashboard-2.png 2236w, https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/03\/uplevel-dashboard-2-768x227.png 768w, https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/03\/uplevel-dashboard-2-1536x455.png 1536w, https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/03\/uplevel-dashboard-2-2048x606.png 2048w\" sizes=\"(max-width: 2236px) 100vw, 2236px\" \/><\/figure>\n\n\n\n<p>In an exclusive interview with CEO and Co-Founder Tom Alexander, he explained the company started to sell to MSPs in 2017 and subsequently retooled to build a solution to meet their needs by the beginning of 2018. At that point, they had around 30 MSPs as customers. Now they have around 400.<\/p>\n\n\n\n<p>&#8220;We&#8217;ve grown ten-times in the last few years,&#8221; he exclaimed.<\/p>\n\n\n\n<p>In response to the Covid-19 Coronavirus, the company is waiving the cost of turning on VPN functions through the end of May, 2020.<\/p>\n\n\n\n<p>\u201cMany small-to-medium businesses (SMBs) are not set up to have employees work from home,\u201d says Tom. \u201cOur MSP partners have simply drop-shipped our secure gateways to home offices and talked users through the setup. Customers don\u2019t have to be IT experts, and MSPs don\u2019t have to send techs onsite.\u201d <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"377\" height=\"377\" src=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/03\/Tom-Alexander.jpg\" alt=\"\" class=\"wp-image-16921\" srcset=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/03\/Tom-Alexander.jpg 377w, https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/03\/Tom-Alexander-90x90.jpg 90w, https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/03\/Tom-Alexander-300x300.jpg 300w\" sizes=\"(max-width: 377px) 100vw, 377px\" \/><figcaption>Uplevel Systems CEO and Co-Founder Tom Alexander <\/figcaption><\/figure><\/div>\n\n\n\n<p>The company is joining a number of companies doing their part to make teleworking easier.<\/p>\n\n\n\n<p>\u201cWe sincerely hope waiving VPN fees will\nassist customers and partners looking to work remotely while keeping their\nemployees safe and healthy,\u201d says Alexander. \u201cWe are standing by to help our\npartners navigate through these challenging times and wish everyone the\ngreatest speed in safely returning to normal once the crisis passes.\u201d<\/p>\n\n\n\n<p>In a related story, our colleague <a href=\"https:\/\/www.sdwanresource.com\/\/columnist.aspx?id=100665&amp;nm=Maurice%20Nagle\">Maurice Nagle <\/a>broke the news on Uplevel introducing an <a href=\"https:\/\/www.sdwanresource.com\/articles\/443648-uplevel-introduces-sd-wan-optimized-smbs.htm\">SD-WAN optimized for SMBs <\/a>back in November of last year ou our <a href=\"https:\/\/www.sdwanresource.com\/\">SD-WAN Resource online community<\/a>.<\/p>\n\n\n\n<p>In summary, Uplevel allows MSPs to pay for and charge for traditional hardware solutions as a service. They allow MSPs to sell without the sticker shock of new hardware while making their services stickier. They reduce support and management costs, making it easier for MSPs to serve smaller customers profitably.<\/p>\n\n\n\n<p><strong>See the ONLY Contact Center, Tech and Communications companies that&nbsp;<a href=\"https:\/\/www.itexpo.com\/east\/exhibitor-list.aspx\">matter&nbsp;<\/a>at the&nbsp;<\/strong><a href=\"http:\/\/www.itexpo.com\/\"><strong>ITEXPO<\/strong><\/a><strong>&nbsp;#TECHSUPERSHOW<\/strong>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>This Event has been&nbsp;<a href=\"https:\/\/www.itexpo.com\/east\/testimonials.aspx\">called the&nbsp;<strong>BEST SHOW in 5 YEARS<\/strong>&nbsp;and the&nbsp;<strong>Best TECHNOLOGY EVENT of 2020<\/strong><\/a>.<\/p><\/blockquote>\n\n\n\n<p>2020 participants included: Amazon, Cisco, Google, IBM, ClearlyIP, Avaya, Vonage, 8\u00d78, Comcast Business, BlueJeans, CoreDial, Dell, Edify, Epygi, FreeSWITCH, Grandstream, Granite,&nbsp;Intrado, Frontier Business, Fujitsu, Jenne, West, Konftel, Intelisys, Martello, NetSapiens, OOMA, Oracle, OpenVox, Peerless Network, Phone Sentry, Phone.com, Poly, QuestBlue, RingByName, Sangoma, SingTel, SkySwitch, Spracht, Spectrum, Sprint, Tallac, Tech Data, Telarus, TCG, Teledynamics, Teli, Telinta, Telispire, Telstra, TransNexus, Unified Office, Vital PBX, VoIP Supply, Voxbone, VoIP.MS, Windstream, XCALY, XORCOM, Yealink, Yubox, and ZYCOO.&nbsp;<a href=\"https:\/\/www.itexpo.com\/east\/exhibitor-list.aspx\"><strong>Full List.<\/strong><\/a><\/p>\n\n\n\n<p><strong>Join 8K others with $25B+ in IT buying power who plan 2021 budgets! Including 3,500+ resellers!<\/strong><\/p>\n\n\n\n<p>A unique experience with a collocated&nbsp;<a href=\"http:\/\/www.futureofworkexpo.com\/\">Future of Work Expo<\/a>,&nbsp;<a href=\"http:\/\/www.sdwanexpo.com\/\">SD-WAN Expo<\/a>,&nbsp;and&nbsp;<a href=\"http:\/\/www.mspexpo.com\/\">MSP Expo<\/a>\u2026<\/p>\n\n\n\n<p>June 22-25, 2021, Miami&nbsp;<a href=\"https:\/\/www.itexpo.com\/east\/registration.aspx\">Register now<\/a>&nbsp;and you could win a Tesla on Feb 12th.<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"ITEXPO 2020 Intro 2\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/sZ8nZlOb5Hg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"694\" src=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/02\/ITEXPO-TECHSUPERSHOW-2020-1-collage2020-2-1000x694.jpg\" alt=\"\" class=\"wp-image-16500\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Uplevel Systems is looking to change the model for providing managed services. If you think about the MSP business, you provide ongoing IT and cybersecurity services but from time-to-time, your customers need to make large outlays for equipment such as routers and firewalls. MSPs want as much of their business as MRR because it is<\/p>\n","protected":false},"author":44,"featured_media":16919,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[200],"tags":[278,2794,1818,288,1911,1658],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/16916"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=16916"}],"version-history":[{"count":4,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/16916\/revisions"}],"predecessor-version":[{"id":16925,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/16916\/revisions\/16925"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media\/16919"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=16916"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=16916"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=16916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}