Smith.ai has a well-regarded omnichannel solution providing not just basic call answering and message taking, but also supporting Facebook and text messaging. The company takes on much of the workload after the initial greeting: Their live agents, who are reinforced by AI technology, screen new leads, schedule appointments, call back leads generated by web forms and content magnets and help clients who call in with requests to make bill payments and other common tasks. <\/p>\n\n\n\n
Smith.ai offers these extended 27\/7 services because phone tag and delayed follow-up reduce the likelihood that new prospects will become paying customers. As Smith.ai client Matthew Grosso puts it, “Now we’re capturing at least twice as many leads as we would have previously, and their professionalism is astounding!” Client Jeremy Treister said, “Smith.ai is my inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients.”<\/p>\n\n\n\n
You may recall our recent interview with Maddy Martin of Smith.ai \u2013 her company provides a virtual receptionist which also includes an AI-driven chatbot. We saw here at the Future of Work Expo \u2013 part of the ITEXPO <\/a>#TECHSUPERSHOW in Florida. She explained how chatbot tech can help companies by allowing them to focus on what they do rather than customer interaction. <\/p>\n\n\n\n