{"id":17441,"date":"2020-05-29T19:24:32","date_gmt":"2020-05-29T23:24:32","guid":{"rendered":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/?p=17441"},"modified":"2022-10-14T18:26:44","modified_gmt":"2022-10-14T22:26:44","slug":"zappix-launches-visual-ivr-customer-self-service-solution-for-another-retail-customer","status":"publish","type":"post","link":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/unified-communications\/zappix-launches-visual-ivr-customer-self-service-solution-for-another-retail-customer.html","title":{"rendered":"Zappix Launches Visual IVR Customer Self-Service Solution For Another Retail Customer"},"content":{"rendered":"\n<p>Visual IVR company <a href=\"https:\/\/www.tmcnet.com\/query\/searchresults.aspx?searchstring=Zappix&amp;Action.x=0&amp;Action.y=0\">Zappix<\/a>, has launched its flagship Visual IVR solution for another national retailer. Zappix has seen increased demand for its Visual IVR solution in recent months as businesses handle the significant impact of COVID-19 on contact centers. <\/p>\n\n\n\n<p>Contact center managers have seen an increase in the volume of inbound customer service calls, while most contact centers could not operate at full capacity. As the company launches Visual IVR with this new customer, Zappix also plans to launch multiple customers in the next couple of weeks as well. <\/p>\n\n\n\n<p>You may recall our colleague <a href=\"https:\/\/callcenterinfo.tmcnet.com\/columnist.aspx?id=100665&amp;nm=Maurice%20Nagle\">Maurice Nagle<\/a> recently covered the news on<a href=\"https:\/\/callcenterinfo.tmcnet.com\/analysis\/articles\/440940-zappix-announces-amazon-alexa-integration.htm\"> Zappix Alexa integration<\/a>.<\/p>\n\n\n\n<p>Zappix <a rel=\"noreferrer noopener\" href=\"http:\/\/email.prnewswire.com\/ls\/click?upn=OXp-2BEvHp8OzhyU1j9bSWuwMvMWelqIco5RbfBrouY-2BTjJzNu5tG2atQkLeYwU4tkYb0EcC4fQ05nCxIU4cb3c3x-2FGcORO2mqlk2xEJ59eFQLqOF2Q0HubUTh2hRF9R-2BrjAjM5GjKROjgi7KkmRa8azZwffY3XOR2JSiSSVg6u4-2BfZDGrGZtxOzKGqrjH2-2FZ6ibO0_No-2BBEnklH1quNYhprpk7E5UmVqDx9QJ-2Bfzb-2F5yr35exslFnbsc9nAtVjgvU56e5gdUSjrvMdkURAO-2FBIdsSgQ8kir2-2BGPCqHCr0Jz-2B8gHOT5eJKM7r3TUtvnABMujxRU7KqJtey-2Bqqce1cooZdMAnt69eKuKilFype2Twz9BTIhFlByhOL7hsFTLQawlYJ-2Bv4xZo0ixhF81O0qpQVS-2BR5k-2BAngZUBWlidZG5V8-2FLq8WkZQD-2Bi3nUI7vB2xzgJSXirHzAtVcvm2K5daa9dxccv7eJmcOylAKmWAg1xFZclxdu90kJKqYh7-2Fk1Z6Jnk0vGN1A5HSUVcLBt3oTsH1zSlVIPGB-2F24BdNwDK52MSADRr0ogUiJ4bUF-2FRSwIdfNttn\" target=\"_blank\">Visual IVR<\/a> and on-demand customer service solutions automate tedious interactions that make up the vast majority of customer service calls and free up live agents to focus on complex interactions where their skills and empathy bring great value. Zappix customers leverage the solutions to handle common use cases like Order Tracking, Account Management, Claims Processing, Knowledge Bases &amp; FAQs, and more. <\/p>\n\n\n\n<figure class=\"wp-block-embed-vimeo wp-block-embed is-type-video is-provider-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"From Voice To Visual\" src=\"https:\/\/player.vimeo.com\/video\/337606264?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>When on a call from a mobile phone initiated by the customer or prospect, they receive a text which allows them to click and receive a web-based self-service experience. <\/p><\/blockquote>\n\n\n\n<p>The video above shows how it works.<br><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/05\/Yossi-Abraham.jpg\" alt=\"\" class=\"wp-image-17442\" srcset=\"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/05\/Yossi-Abraham.jpg 500w, https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/05\/Yossi-Abraham-90x90.jpg 90w, https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-content\/uploads\/2020\/05\/Yossi-Abraham-300x300.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><figcaption><br> Yossi Abraham, Zappix president <\/figcaption><\/figure><\/div>\n\n\n\n<p>&#8220;We&#8217;re glad to help another customer deliver a self-service solution \u2014\nsolutions that are becoming especially needed these days,&#8221; said Yossi\nAbraham, Zappix president. &#8220;Zappix allows our customers to launch a new\nsolution in days and keep their customers up to speed and engaged now, during\nthe COVID-19 crisis, and in the future.&#8221;<\/p>\n\n\n\n<p>Zappix cloud-based Digital Self-Service solutions leverage the speed of\nVisual IVR and the convenience of RPA (Robotic Process Automation) to provide\ncustomers the experiences they crave. Retailers using Zappix solutions benefit\nfrom: <\/p>\n\n\n\n<ul><li>Reduced calls to agents <\/li><li>Lower contact center costs <\/li><li>Improved customer experience (CX) <\/li><li>Targeted revenue growth opportunities <\/li><li>Automation of repetitive processes, freeing live agents to focus on high-value tasks <\/li><li>Shorter average handling times per call <\/li><\/ul>\n\n\n\n<p>Zappix automation seamlessly integrates with any CRM, Order Management System, and other back-end systems to connect customers directly to the retailer. Zappix Actionable Analytics tracks the customer journey and provides reports analyzing consumer behavior and trends. Together, each part of the Zappix portfolio gives retailers the power to improve customer service.<\/p>\n\n\n\n<p><strong>See the ONLY 5G, SD-WAN, Contact Center, Tech and Communications companies that&nbsp;<a href=\"https:\/\/www.itexpo.com\/east\/exhibitor-list.aspx\">matter&nbsp;<\/a>at the&nbsp;<\/strong><a href=\"http:\/\/www.itexpo.com\/\"><strong>ITEXPO<\/strong><\/a><strong>&nbsp;#TECHSUPERSHOW<\/strong>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>This Event has been&nbsp;<a href=\"https:\/\/www.itexpo.com\/east\/testimonials.aspx\">called the&nbsp;<strong>BEST SHOW in 5 YEARS<\/strong>&nbsp;and the&nbsp;<strong>Best TECHNOLOGY EVENT of 2020<\/strong><\/a>.<\/p><\/blockquote>\n\n\n\n<p>2020 participants included: Amazon, Cisco, Google, IBM, ClearlyIP, Avaya, Vonage, 8\u00d78, Comcast Business, BlueJeans, CoreDial, Dell, Edify, Epygi, FreeSWITCH, Fuze, Grandstream, Granite,&nbsp;Intrado, Frontier Business, Fujitsu, Jenne, West, Konftel, Intelisys, Martello, NetSapiens, OOMA, Oracle, OpenVox, Peerless Network, Phone Sentry, Phone.com, Poly, QuestBlue, RingByName, Sangoma, SingTel, SkySwitch, Spracht, Spectrum, Sprint, Tallac, Tech Data, Telarus, TCG, Teledynamics, Teli, Telinta, Telispire, Telstra, TransNexus, Unified Office, Vital PBX, VoIP Supply, Voxbone, VoIP.MS, Windstream, XCALY, XORCOM, Yealink, Yubox, and ZYCOO.&nbsp;<a href=\"https:\/\/www.itexpo.com\/east\/exhibitor-list.aspx\"><strong>Full List.<\/strong><\/a><\/p>\n\n\n\n<p><strong>Join 8K others with $25B+ in IT buying power who plan 2021 budgets! Including 3,500+ resellers!<\/strong><\/p>\n\n\n\n<p>A unique experience with a collocated\u00a0<a href=\"http:\/\/www.futureofworkexpo.com\/\">Future of Work Expo<\/a>,\u00a0<a href=\"http:\/\/www.sdwanexpo.com\/\">SD-WAN Expo<\/a>,\u00a0and\u00a0<a href=\"http:\/\/www.mspexpo.com\/\">MSP Expo<\/a>\u2026<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"ITEXPO 2020 Intro 2\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/sZ8nZlOb5Hg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Visual IVR company Zappix, has launched its flagship Visual IVR solution for another national retailer. Zappix has seen increased demand for its Visual IVR solution in recent months as businesses handle the significant impact of COVID-19 on contact centers. Contact center managers have seen an increase in the volume of inbound customer service calls, while<\/p>\n","protected":false},"author":44,"featured_media":17443,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[177],"tags":[280,1079,2401,2870,2869],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/17441"}],"collection":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/comments?post=17441"}],"version-history":[{"count":2,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/17441\/revisions"}],"predecessor-version":[{"id":17445,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/posts\/17441\/revisions\/17445"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media\/17443"}],"wp:attachment":[{"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/media?parent=17441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/categories?post=17441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tmcnet.com\/blog\/rich-tehrani\/wp-json\/wp\/v2\/tags?post=17441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}